I agree ,and even according to the Australian consumer rights you can bring it back.
It was sold with misleading information and is not working as advertised.
They have to take it back.
Other option (only if they refuse) is to sell it on Ebay ,but before that it would be nice to check if it works in Melbourne - I know it is a long way ,but maybe you would like a holliday trip
Check the price in this official ask them to check it at the store!!!
Same here in a road test in Sydney : - JA ripped you off big time!
The exuses from SUNA why the system is not working are bu---it ! It works fine in Europe and the US - so clearly SUNA and the Australian system is to blame.
Iti s a shame that we have to pay big bucks for a non working service that is free and working fine in other countries.