Thread: Traffic limitations and DNS problems

Tried it ages ago and guy named Damian tried to help (Dodo rep) but it ended up the same way by saying "we don't limit and we don't throttle.
Since I ran into the same barrier with different PC's, modems and several ISP's I don't really think it is my end.
At least it would not explain why, without turning anything off the problems only happen at certain times.
All I want to find a way to actually proove it without using P2P programs or screen recordings of online streams.
And yes, I also changed address but stayed in town, so different phone line but same exchange.

It won't help much to solve the problem with my ISP but would give the chance to create a log with accurate times.
If worse comes to worse I can then at least try to get around by doing the heave stuff in times with no limits.
And in my case I went away from Telstra for the same reasons.
Would say our exchange is bursting out of the seems and without a proper upgrade it will only get worse.
They have done a lot of work there recently for the NBN but I doubt this will help the thausands of people connected by a phone line
By the end of next year NBN is planned to be available in my street, so I might as well sit it out and go high speed once they are finnished.

I am on a ADSL2+ line and contract but only reach the upper speeds of a normal ADSL connection.
My neighbour across the road is with Telstra on a home entertainment bundle with 250GB per month, Telstra content unmetered.
Still they suffer the same problems with HD streams from outside AU at the same times I do.
They don't do much on downloads and if so they use the trailers and games from bigpond.
Only thing I don't get is why, on the phone, they still insist there is no limitations or throttling on my line.
Obviously I am not the only one and would prefer to hear something like "too much traffic in your town", "you already downloaded 50TB so we favour other lines till the end of the month" or any other crap that comes close to truth.
Not even downloading much, in most months I am under 100GB - on an unlimited plan ROFL

Telstra and TPG are both offering ADSL2+ on the exchange.
This was new to me as last year there was no TPG in the exchange.
Seems it really is crowded in my exchange now

Might be worth a check

Sorry, forgot about the thread and the update a few days ago
I had another complaint lodged with the service department in regards to the line quality and my speed problems.
Pointed out that now, after a few quite dry days, my connection appears to be stable and without the losses I had for weeks.
As there have been water problems before I thought it is worth to mention.
Like last time they explained to me that this would require a line check from a Telstra tech and that I would have to take the costs for it if no fault is found.
So I stated that if they can proove there is no technical or water related problem on my line I will be happy to pay for the technician.
The guy started to tell me about procedures and so on until I was fed up.
Requested to check my account if there is a previous water problem listed, which was confirmed.
Requested to leave another note stating that I requested several line and service checks during the past few weeks and I suspect a water problem again - to my surprise I was told it will be added.
Last but not least I requested the full line check and to leave an additional note for repeated water problems if they are confirmed.
Tuesday I got a visit from Telstra guy that could be enjoying his pension already...
He put a few things into my phone outlets and left to check at the exchange.
An hour later he was back telling me I have been put on the wrong profile but there was no record why.
He also said that I would only have one and a half phone lines instead of the usual two.
I have a background in electrics and electronics, so he must have spotted the weird look on my face LOL
Anyway he explained that it is possible I was put on the profile as the result of a fault that has not been rectified.
So I watched him climbing up the ladder to check the line from inside the house to the connection box on the pole - all good.
Checked from the pole to the exchange and half a line missing.
Turned out "half a line" was his term for saying one line has a clear signal and the other has noise on it.
Collected all his gear and went to check other connection points on the way to the exchange - this was at about 1PM and mind you this guy only asked for a few minutes of disconnection everything!
Around 4 I got concerned that he forgot about me and I rang up my ISP to inform them about the missing report on my line.
They did not have it either but called back a few minutes later to let me someone is still working on it, you can imagine my surprise.
Around 5 I lost all internet and phone but it came back qurter to 6 and a few minutes later the Telstra guy was back, covered in dirt, soaking wet and not a happy camper anymore.
He wanted to make it quick as he was freezing and desperate to get home.
Currently a company is installing the NBN cables around town, using the existing empty pipes and underground connection boxes (these concrete thingies in the nature strip) for their needs.
Some of them must have missed the memo saying that these boxes are to be left open but the lid closed.
The Telstra guy found 6 of them totally flooded because all pipes and holes inside have been filled with expanda-foam.
One junction with about 40 connections god flooded inside so he had to fix it.

I found it nice to see there are guys that are willing to the extra mile to fix a problem
But I do wonder now how many people have internet problems because of the NBN LOL

Originally Posted by Downunder35m

But I do wonder now how many people have internet problems because of the NBN LOL

Quite a few, but also the reverse! My work's Telstra account manager was trying to convince me that NBN Co is bad and Telstra is good and said "Yeah, they are causing a lot of problems. Lot's of our infrastructure hasn't been touched for dec...." and then he trailed off realising that he'd just put his foot in his mouth, sideways.

After NBN Co completed the fibre pull in my area my line went from 3 to 4Mbit/sec to 5 to 7Mbit/sec. It still bounces around like an out of control lift but they still managed to increase the speed just by jiggling everything. This is after years of Telstra saying "it's as good as it gets".

Still all things considered I'd rather be in the position of having slightly disrupted internet knowing that not too far off I'll be able to connect to fibre, than having to put up with Telstra's decript telephone lines for another 30 years.


*afterthought*
The foam etc the Telstra guy was complaining about was likely not put there by NBN Co. The remediation and maintenance of the pits is still in Telstra's hands. The foam was probably sprayed around as a quickie asbestos stabilisation fix, by one of Telstra's remediation subcontractors.

Well, as long as I still find ways to make my ISP fiy the line I'm not too fuzzed.
But better speeds and more stable connection are a result of the NBN as it takes the traffic off the exchange for us normal users.
I don't really mind some problems every now and then, the only thing that shits me is the ignorance and incompetence from our ISP's when it comes to addressing such issues.
If there would a benefit for them they would even try to convince you that an egg is a cube and not round...

@Downunder35m have you tried removing the bell wire for your adsl connection? It will also boost up your internet connection, since bell wire causes attenuation on the line. Best to remove the wire completely to maximise your adsl speed. Bell wire causing your signal to noise hence reducing your broadband speed.

Don't mind my incompetence, but what is a bell wire?

Originally Posted by Downunder35m

Don't mind my incompetence, but what is a bell wire?

A 3rd wire in the building premises [in NZ and UK] to provide ring current to additional extensions and external bells, the connection back to the exchange was 2 wire as it is in Australia. In NZ I believe it was output by the first telephone but could also be done by an external device in which case the first telephone had the ring capacitor disconnected.... or was that how the UK did it?

Either way, not how things are currently done here. If NZ and the ringer was run by the first telephone, the ADSL spliter/filter would take care of it anyway.

Hmm, that is new to me as all houses I lived in so far only had two wires connected and coming from the outside anyway.