Might not be your problem but I encountered the wet clothes problem before on several frontloaders.
It took me a while to figure out why different models still showed the same symptoms every now and then.
I just list possible causes and solutions:
1. Wrong washing powder or too much of it - front loaders don't like powder for top loaders as it produces far too much foam, same if you use too much powder.
When the machine tries to pump off the water a sensor can trigger a error stating there is either water inside the machine or that the pump is triggered by foam but no water flows.
Check for this by just using table spoon of washing powder.
2. Machine might be too full - 5kg is not for dry clothing but for the weight when soaking wet but no longer dripping.
For most front loaders this means there should be always at least 15cm of free space above the clothes, without pushing it down
3. You might have an active selection for a spin stop or for easy ironing active - if so a fully loaded machine often does not comply with the specification the machine expects for the spin cycle.
My machine refuses to spin at all if one of these are active and the machine has more than half a load in it.
So before you rip your hair out in frustration it might be worth to check if a simple change of habbit will cure it.
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