Broken but out of warranty? You still have rights

**osci** · 08-06-11, 11:04 PM

The first thing that come to mind are plasma & lcd tv's

**LeroyPatrol** · 08-06-11, 11:13 PM

yup consumers, know your rights is all I can say after going to VCAT 2 weeks ago. I won't say too much but don't be shy!

Leroy

**Godzilla** · 08-06-11, 11:18 PM

Im farked then, not a good sign for someone selling quality brake rotors. LOL

Originally Posted by LeroyPatrol

yup consumers, know your rights is all I can say after going to VCAT 2 weeks ago. I won't say too much but don't be shy!

Leroy

Come on Leroy, spill your guts, tell us Nissan actually has to pay.

**mickstv** · 08-06-11, 11:19 PM

I wouldn't wan't to be a retailer selling sub standard / cheap product.

Mick

**Godzilla** · 08-06-11, 11:24 PM

Im more worried about the ability claim against those selling quality products as the expectation is higher from them.

We (RDA) offer a 12 months, 20,000Km warranty on all brake rotors, so far not one has been returned, however should i need to i can at no cost to myself.

Now a consumer can possibly say your superior rotor should have been good for more Km at my expense, not the manufacturers the way i see it.

Not happy Jan.

**best4less** · 08-06-11, 11:25 PM

Nice find osci thanks

The Australian Consumer Law in a Nutshell [PDF 593KB]

**osci** · 08-06-11, 11:29 PM

Originally Posted by Godzilla

Im more worried about the ability claim against those selling quality products as the expectation is higher from them.

We (RDA) offer a 12 months, 20,000Km warranty on all brake rotors, so far not one has been returned, however should i need to i can at no cost to myself.

Now a consumer can possibly say your superior rotor should have been good for more Km at my expense, not the manufacturers the way i see it.

Not happy Jan.

Your get out of jail card..."Obviously, the law does not protect consumers if their attention was drawn to the fault before the sale (either by spoken words or by a written notice)"

**urban_s0ulja** · 08-06-11, 11:36 PM

Originally Posted by Godzilla

Im farked then, not a good sign for someone selling quality brake rotors. LOL

Come on Leroy, spill your guts, tell us Nissan actually has to pay.

Or quality 2 stroke motorized bikes! LOL

just pulling your leg.

**intelliGEORGE** · 08-06-11, 11:37 PM

Originally Posted by mickstv

I wouldn't wan't to be a retailer selling sub standard / cheap product.

Mick

I don't think it applies to inferior products.

"If the TV is a more expensive brand, especially one that makes claims about its quality and durability, it will be held to a higher standard of quality and durability under the ACL than a home brand that is half the price and does not make similar claims."

**LeroyPatrol** · 08-06-11, 11:38 PM

Originally Posted by Godzilla

Im farked then, not a good sign for someone selling quality brake rotors. LOL

Come on Leroy, spill your guts, tell us Nissan actually has to pay.

It's been worth the wait but it's killing me now especially with winter here where I really need a 4wd and the engine is still in bits

......Leroy

**Godzilla** · 08-06-11, 11:51 PM

Originally Posted by urban_s0ulja

Or quality 2 stroke motorized bikes! LOL

just pulling your leg.

Hey, notice i used a new user id on ebay separate to the car stuff and my lack of return policy.

**ozchips** · 09-06-11, 05:11 PM

I used statatory warranty against HN a few years back on a $1500 fridge that shat itself after 4 years. They did not want to do shit, but the the manager came out, replaced the fridge with a new equivalent model and asked me not to tell anyone about that bit of law

**nando** · 09-06-11, 05:34 PM

Originally Posted by ozchips

I used statatory warranty against HN a few years back on a $1500 fridge that shat itself after 4 years. They did not want to do shit, but the the manager came out, replaced the fridge with a new equivalent model and asked me not to tell anyone about that bit of law

You told us, now they will probably want their fridge back... :P

**ozchips** · 09-06-11, 06:41 PM

mate i have been telling people about it for years, tis the main reason I never get the rip off extended warranty

**johnwinger** · 09-07-11, 01:17 PM

Originally Posted by ozchips

mate i have been telling people about it for years, tis the main reason I never get the rip off extended warranty

I worked for HN for a few years and the extended warranty is not a rip off if used to the customers advantage.

Here's a trick I used many times to help customers out, customer claims in ext warranty period and if the repair costs more than the actual product is worth they will replace the product with a new one. I would usually over quote on the repair. When booking out the new product the customer pays a cheaper ext warranty on the new product (only cost they incur) and they receive 12-24 months manufacturers warranty and then the ext warranty period of their choice. I did this many times and several customers received a new laptop every 18 months. They never complained when a broken laptop became a new laptop in a quicker time than it would take to repair the old laptop. The only person who lost was the extended warranty company. The quickest turnaround for a replacement I did was 4 days, considering claims take 48 hours to process.

If a product was out of warranty I would push the supplier to come the party. If the rep did not next time they were in the store I would remind them about it when they try and push a new product onto the shelf.

Mobile phones are the worst for this, locked into a 24 month contract with only 12 months warranty on the handset.

**osci** · 09-07-11, 01:36 PM

Originally Posted by johnwinger

I worked for HN for a few years and the extended warranty is not a rip off if used to the customers advantage.

Here's a trick I used many times to help customers out, customer claims in ext warranty period and if the repair costs more than the actual product is worth they will replace the product with a new one. I would usually over quote on the repair. When booking out the new product the customer pays a cheaper ext warranty on the new product (only cost they incur) and they receive 12-24 months manufacturers warranty and then the ext warranty period of their choice. I did this many times and several customers received a new laptop every 18 months. They never complained when a broken laptop became a new laptop in a quicker time than it would take to repair the old laptop. The only person who lost was the extended warranty company. The quickest turnaround for a replacement I did was 4 days, considering claims take 48 hours to process.

If a product was out of warranty I would push the supplier to come the party. If the rep did not next time they were in the store I would remind them about it when they try and push a new product onto the shelf.

Mobile phones are the worst for this, locked into a 24 month contract with only 12 months warranty on the handset.

good on you for looking after the customers, but your probably one in a million that's trying to do the right thing by everyone including the repairers & manaufacturers

**ozchips** · 09-07-11, 03:51 PM

Originally Posted by johnwinger

I worked for HN for a few years and the extended warranty is not a rip off if used to the customers advantage.

Here's a trick I used many times to help customers out, customer claims in ext warranty period and if the repair costs more than the actual product is worth they will replace the product with a new one. I would usually over quote on the repair. When booking out the new product the customer pays a cheaper ext warranty on the new product (only cost they incur) and they receive 12-24 months manufacturers warranty and then the ext warranty period of their choice. I did this many times and several customers received a new laptop every 18 months. They never complained when a broken laptop became a new laptop in a quicker time than it would take to repair the old laptop. The only person who lost was the extended warranty company. The quickest turnaround for a replacement I did was 4 days, considering claims take 48 hours to process.

If a product was out of warranty I would push the supplier to come the party. If the rep did not next time they were in the store I would remind them about it when they try and push a new product onto the shelf.

Mobile phones are the worst for this, locked into a 24 month contract with only 12 months warranty on the handset.

kudos to you mate, people would not need this info or there would not need to be conumer laws like this if more were like you. As mentioned you are one in a million