Biggun

Hey guys, my parents have a strange problem with computer. They tell me that they cant get on internet, but can send/receive Emails. The two computer screens down bottom are there and saying connected, but when try to open ie, nothing happens.( I know they should use firefox)
I have tried everything I can think of over the phone. They are running XP sp2, nortons 360(i think) they dont have any anti mal/spy ware installed, and cant get any cause cant get on net.
Any ideas would be greatly appreciated.

Cheers

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Studio1

Something is blocking http requests - probably Nortons.

Quite often when I am online, my website access drops - but I often don't realise it as YIM, MSN and P2P keep working perfectly.
Have to reboot the modem to solve it. Then everything works Ok again.

Biggun

sorry, forgot to say I have rebooted modem. Also have rung bigpond and they said "nothing wrong at their end"

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Studio1

Ok, rules that one out then.

Try to get them to shut Nortons down if they can - if it will let them, then see if they can access the net.
The only other thing I can think of it somehow the connection settings in the Options panel have become changed - eg IE is trying to access the net through a proxy or such, rather than "detect settings automatically".

The fact they can send and receive emails shows that they have a working connection, but without knowing a bit more, we are shooting in the dark really.

Biggun

There homepage keeps changing to go.microsoft.com/fwlink/?LinkId=74005
Dissabled Norton and ticked auto detect and still no good.

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rob916

try firefox, sounds like a corrupted update, ie7 maybe corrupt

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Biggun

They cant download Firefox, cause they cant get on net!

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rob916

do a system restore to before ie7 spat it

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Biggun

Saying that the system could not be restored. Am now trying an earlier restore point. All this is being done via phone over about 1600km lol

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best4less

Send them firefox mini in a email to them

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SPLog

From memory there was a glitch with a update that causes that problem

There is a registry fix, cut and paste below into notepad and rename to ie.reg and get them to run it to merge into registry. might have to disable nortons.

----------------------------------
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"RunOnceHasShown"=dword:00000001
"RunOnceComplete"=dword:00000001

rob916

knock, knock heeello rob. no response.................

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Biggun

Thanks for everyones help, Like I said, I am 1600km away and work full time. I am trying to do this by telephone(when I am home) I dont have computer access at work.
Now with that out of the way,
-System restore said that it could not go back to an earlier restore point (tried several)
-I am not sure how to "merge" the registry fix myself, let alone try and try and explain it to my old parents over the phone.
-The only firefox mini, I could find seemed to be for PDA's is this correct?

Thank you

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valuedcustomer

Get then to check the event logs.

Email then Dial-a-fix

Backup system.

Remove software, eg ie7 (How to uninstall Internet Explorer 7), nortons, etc. (can put back on later)

best4less

Here you go mate you can get what you need for Firefox here

Firefox

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Biggun

Cheers Best 4 Less, that worked a treat. Mummy has got internet again. She is downloading full blown Firefox ase speak. Now, not sure whether to try and repair IE7? (remember they are old and dont like change)

Thanx all

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machine

This could solve the problem

Http://go.microsoft.com/fwlink/?LinkId=74005 this link comes up. But doenst go anyware how do I stop it? - Yahoo! Answers


Go to [HKEY_CURRENT_USER\Software\Microsoft\In... Explorer\Main].

The two keys that you need to stop the madness

KeyName: RunOnceHasShown
KeyType: REG_DWORD

KeyValue: 1

KeyName: RunOnceComplete
KeyType: REG_DWORD
KeyValue: 1


Also MAKE SURE IE7 application is added to Nortons approved list.

Studio1

Interesting how throughout this whole thread, two pieces of junk keep rearing their ugly heads - Nortons and IE.

Who needs it?

oceanboy

Mmmmm i dunno if it say that... How many more times to we need to add a plugin for Firefox, then when you try, it says "plugin unknown" or it just will not install.

Eg: Using FF to open Pli web interface, you get a scrolling ticker where with IE7 you do not. But conversely IE7 will load and display web-x-tv and FF stuggles too.

Both IE7 and Firefox have their strong points and Opera is a way behind them.
But by no means could you say Firefox is a complete package.

best4less

You know when I think about it, I can't say that any of the computers that I have repaired had Firefox running on it, but they certainly do when it leaves my hands
I just tell them to have a play and see if they like it.

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