Windows Update stuffs up ZoneAlarm

**ssrattus** · 12-07-08, 09:25 AM

Received this email from ZoneAlarm.

"Installation of Microsoft Update KB951748 may result in loss of Internet connectivity.

Click here for more information on how to resolve this issue.

We apologize for any inconvenience this may have caused."

Workaround to Sudden Loss of Internet Access Problem

Date Published : 8 July 2008

Date Last Revised : 9 July 2008

Overview : Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected.

Impact : Sudden loss of internet access

Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite

Recommended Actions -

Download and install the latest versions which solve the loss of internet access problem here (English only):

- or follow the directions below.

Option 1: Move Internet Zone slider to Medium

1. Navigate to the "ZoneAlarm Firewall" panel
2. Click on the "Firewall" tab
3. Move the "Internet Zone" slider to medium

Option 2: Uninstall the hotfix

1. Click the "Start Menu"
2. Click "Control Panel", or click "Settings" then "Control Panel"
3. Click on "Add or Remove Programs"
4. On the top of the add/remove programs dialog box, you should see a checkbox that says "show updates". Select this checkbox
5. Scroll down until you see "Security update for Windows (KB951748)"
6. Click "Remove" to uninstall the hotfix

**Studio1** · 12-07-08, 10:06 AM

Back in the good old days when I was on dial-up, I tried using Zone Alarm and in the end I gave up and used Tiny Personal Firewall.

Zone Alarm caused me nothing but grief - it was either always popping up and asking about this that or the other, or it would refuse access to some things that had been working perfectly well up to that point. Somewhere I seem to remember reading that Zone Alarm had built-in spyware. Whether that's true or not remains to be seen.

**PhillTheQuad** · 12-07-08, 10:09 AM

isnt that the new dns hotfix though?

Your name server, at Sat Jul 12 00:13:46 2008, appears to be safe, but make sure the ports listed below aren't following an obvious pattern.

mine wasnt before, i got the update from softwarepatch.com

12-07-08, 09:25 AM	#1 (permalink)
ssrattus Super Moderator iTrader: (0) Join Date: Jan 2008 Posts: 1,366 Spent time on board: 1 Month, 0 Weeks, 4 Days and 4:58:22	Windows Update stuffs up ZoneAlarm Received this email from ZoneAlarm. "Installation of Microsoft Update KB951748 may result in loss of Internet connectivity. Click here for more information on how to resolve this issue. We apologize for any inconvenience this may have caused." Workaround to Sudden Loss of Internet Access Problem Date Published : 8 July 2008 Date Last Revised : 9 July 2008 Overview : Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected. Impact : Sudden loss of internet access Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite Recommended Actions - Download and install the latest versions which solve the loss of internet access problem here (English only): - or follow the directions below. Option 1: Move Internet Zone slider to Medium 1. Navigate to the "ZoneAlarm Firewall" panel 2. Click on the "Firewall" tab 3. Move the "Internet Zone" slider to medium Option 2: Uninstall the hotfix 1. Click the "Start Menu" 2. Click "Control Panel", or click "Settings" then "Control Panel" 3. Click on "Add or Remove Programs" 4. On the top of the add/remove programs dialog box, you should see a checkbox that says "show updates". Select this checkbox 5. Scroll down until you see "Security update for Windows (KB951748)" 6. Click "Remove" to uninstall the hotfix

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12-07-08, 10:06 AM	#2 (permalink)
Studio1 Senior Member iTrader: (0) Join Date: Jan 2008 Location: Inside the toaster Posts: 540 Spent time on board: 4 Days and 3:47:18	Back in the good old days when I was on dial-up, I tried using Zone Alarm and in the end I gave up and used Tiny Personal Firewall. Zone Alarm caused me nothing but grief - it was either always popping up and asking about this that or the other, or it would refuse access to some things that had been working perfectly well up to that point. Somewhere I seem to remember reading that Zone Alarm had built-in spyware. Whether that's true or not remains to be seen.

12-07-08, 10:09 AM	#3 (permalink)
PhillTheQuad Quadmeister iTrader: (7) Join Date: Jan 2008 Location: nelson bay Posts: 618 Spent time on board: 2 Weeks, 4 Days and 10:45:56	isnt that the new dns hotfix though? Your name server, at Sat Jul 12 00:13:46 2008, appears to be safe, but make sure the ports listed below aren't following an obvious pattern. mine wasnt before, i got the update from softwarepatch.com

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