Thread: Tecom Problem

when you go to MENU 12 it does not actually mean that it sends a report to the control room.

if its a PIR for example, select the zone you want to test then walk in front of the PIR and you will hear the keypad beeping and you will see the screen say unsealed. (as you have already done)

its just a local test.

So when the input triggers, when your ARE NOT in testing, it doesnt go through to the control room.

1. Does the dialler Pull in?
2. Have you programmed Menu-19-9?
3. Do you have client codes programmed in, and the dialler type set to something that will use the pstn dialler (Contact ID - Small - Large .. etc)
4. Are you connected with your laptop via J15? (Menu-7-5?), if you are Disconnect please and retry (I get at least 2 calls a year about this one )
5. Do you have a phone line?
6. Can the Phone Line Dial 13xx? or are you using a standard 10/8 digit number?

Try them out

ReD

Originally Posted by tech09

when you go to MENU 12 it does not actually mean that it sends a report to the control room.

if its a PIR for example, select the zone you want to test then walk in front of the PIR and you will hear the keypad beeping and you will see the screen say unsealed. (as you have already done)

its just a local test.

Very true, I suspect that there is a laptop plugged in (In which case the alarm gets stored until the person disconnects, or you can always do the ever faithfull menu-19-14-2 (History default) and then change the menu-19-9Comms Buffer from 0 to 255 then back to 0, this usually clears out the buffer..

OR

There is no comms programming, tecoms are simple beasts when it comes to comms....

ReD

Originally Posted by redozqld

So when the input triggers, when your ARE NOT in testing, it doesnt go through to the control room.

1. Does the dialler Pull in? NO2. Have you programmed Menu-19-9? YES
3. Do you have client codes programmed in, and the dialler type set to something that will use the pstn dialler (Contact ID - Small - Large .. etc) YES4. Are you connected with your laptop via J15? (Menu-7-5?), if you are Disconnect please and retry (I get at least 2 calls a year about this one )NO
5. Do you have a phone line?YES
6. Can the Phone Line Dial 13xx? or are you using a standard 10/8 digit number?Dailing on using 13XX

Try them out

ReD

I was onsite doing a maintenance visit and when it was time to test the duress button you can see thru Menu 12 but not thru to control room. all the other zones reported thru to control room.

The inputs not isolated? Menu-3? or 4 from memory?

If the input changes state this is a good sign, I've noticed over the years with some of the tecoms, and it was something that was through all the board revisions and firmwares, that from time to time, you got a problem with programming, try making it a type 10, then a type 5. See if this works, next thing to check would be make it a type 2 and see if it goes into alarms and triggers dialler (isolate everything except for the input, you can disable the dialler from sending isolates in menu-19-9 or 7 its somewhere there, remember to re-activate it)

There was another problem I had with a faulty board in recent months, where the 24 hour inputs wouldnt trigger the dialler at all, but that was lightning damage, I defaulted the board and moved the faulty input to a spare input and away it went (to mention it the boss had a similar problem a few weeks ago, but I havent asked for the specifics as I am currently OS)

Are you sure it goes Sealed-Alarm-Sealed not sealed-fault (Open-short?) The problem that I had was that it went short... and sealed... and refused to work...

Red

Check to see that no areas are set in the Total Area Disarm option under 19>9. This option can often screw up input alarms.

Id guess the zone is isolated, easy to miss. (menu 4 to view isolate and 11 to de isolate)

Originally Posted by DIYfan

Check to see that no areas are set in the Total Area Disarm option under 19>9. This option can often screw up input alarms.

I have just check the download version of the panel and area 1 is tic in 19>9. I will untic this section and see how it will go.

Thanks

Funny i just had the same problem, smokes unseal ok on menu 12 but no alarm activation. Tried a different zone number, changed the zone type to 29 (24h non latch) but still not working.
Program for type 2 secure and arm system then all works well ???

If you figure it out let me know.

Originally Posted by DIYfan

Check to see that no areas are set in the Total Area Disarm option under 19>9. This option can often screw up input alarms.

This one , we have a standing rule that this option must not be set as it can screw up duress button reporting.