Reply With QuoteSet off the alarm for about 60 seconds, then disarm it.
Call the monitoring centre (who is it ??) and ask them what was received and at what time.
Its simple, they either are, or aren't receiving signals.
Alarm not reporting when set-off
I had a call on the weekend from the monitoring company saying that they needed me to test my alarm.
Yesterday I had another call from them asking if something was wrong with the panel as it had not reported back to them. I thought this was strange so I checked my phone bill and saw that it previously called back to base on a Wednesday and this was always after 4.00pm. They called me at lunch time.
When I returned home yesterday evening I set-off the alarm twice. This morning I checked my phone calls online and saw that the monitoring company was dialled three times so I rang them and asked why they didn't call when the alarm went off.
The response I was given was that they have the calls logged but they don't show the alarm being activated. Could this be true?
The alarm was there when we bought the house so is old (I think an Esprit 626) and it does not let them dial in to it.
Is this just anohter way to try and get me to update the panel?
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Set off the alarm for about 60 seconds, then disarm it.
Call the monitoring centre (who is it ??) and ask them what was received and at what time.
Its simple, they either are, or aren't receiving signals.
If they received the calls ask them what the report was. It won't ring the base if its got nothing to say.
thanks, i'll set it off again on the weekend and wait for the call!
the security company is Nycon.
but can they receive signals that don't show the alarm going off?
Yes - they can receive all sorts of reports other than your alarm going offOriginally Posted by ricksta
Considering they called you first i assume they missed you daily/ weekly test call.
Have you got ADSL, if so do you have a ADSL filter in your panel ?
Sometimes a panel can call base but not get its full message through due to maybe ADSL noise on the line or even a faulty dialer etc.
Edit - or even an old filter starting to fail.
Last edited by Keystone; 20-05-10 at 10:52 PM.
Even if Panel dials reciver and then reciver listen for tones and nothing recd it will hang up but list call if they have caller ID on , if you ring a reciver number with your mobile and it isnt silent then you will come up as a recd call in their software but to a/c 000000 or xxxxxxx
When you set the alarm off, did you turn it off straight away? like under 60 seconds?
I'm sure if you did they would have seen the alarm, followed up by a cancellation, so they would have assumed that it would have been an alarm on entry, and not called you.
Also the quality of response from a control room is reflected by the price they charge. Keep this in mind when you are choosing your next provider.
lots of alarms have an option to dial 2 numbers a primary number usually being your monitoring company and you can setup a secondary number I usually set that to the home owners mobile number it calls the primary first then the secondary (mobile) second its handy as you know almost as soon as the monitoring company that your alarm has been activated
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3 x 90CM Hills Offset, 1.2M Aluminium Offset, 1.2M Offset,
1.7M Offset.
Thats the most ridiculous thing i have ever heard.
if your panel is programmed for Contact ID (unless programmed otherwise) the panel will only report to the primary number, the secondary is exactly that, if the primary is out.
And if you programme the system to report all events to both, then each time the panel does a timer test or anything at all.. the client gets a report as well?
Why bother?
You must be new around here.
Some panels have two sets of numbers for both a primary and secondary receiver. That is, four phone numbers in total.
However, I agree with they point you are making. In any case, if the monitoring centre are trying to contact you, it would be a shame if your mobile was busy due to the alarm panel ringing it.
I can't see any useful reason to have a properly monitored panel also ringing a mobile phone. I'll spare my thoughts on dialler-based communications for another time...
FunnyYou must be new around here.
This is what I love about this industry, no one trusts you to do anything, so lets let the control room get the signal, then send a sms to Aunty Jan, Uncle Bob in WA then Send Them all to our kids, there friends and relatives as well, soYou must be new around here.
Some panels have two sets of numbers for both a primary and secondary receiver. That is, four phone numbers in total.
However, I agree with they point you are making. In any case, if the monitoring centre are trying to contact you, it would be a shame if your mobile was busy due to the alarm panel ringing it.
I can't see any useful reason to have a properly monitored panel also ringing a mobile phone. I'll spare my thoughts on dialler-based communications for another time...
a. The entire neighbourhood, there family, friends, black sheep and the crows all know that the alarm is gone off,
b. The sirens run for 10 minutes to REALLY annoy everyone
c. When you get back from your around australia/world/overseas trip to vegas and your returning through customs with the stench of $1 hookers and passion pop on yourself, you can then look at your bill and complain to the
1. ACMA about how much your firm is ripping you off
2. The fact that you HAD to respond back from your overseas/world/australian tour just a little earlier than the 4 weeks that you schedules because the f**King alarm company didnt get in contact with you, because you relise later you didnt tell them you where going overseas, or that you had lost your phone down the pants of some anonymous brothel worker while in KL shooting pool with a man name Pedro...
3. Your alarm panel is S**T because it didnt call uncle bob first, it called aunty jan, and she is 85 and has a bad hip (THEN WHY IS IT CALLING HER IN THE FIRST PLACE)
Sorry... had to rant.. I could go on.. but why...
1. Simple, CALL THE CONTROL ROOM (Yes the bastards who got you home early, there number is probably on the last two-three bills you havent paid) and tell them that your testing who you are where you are from and a voice code never hurts (dont get me started on that), TURN THE ALARM ON, yes that involves Code then Away, or CODE then OK then ON, or something to do with your code (Remeber its your birthyear, well done old sausage)
2. GO OUTSIDE, SET AN ALARM ON YOUR Two ipones and backup nokia to time down in 10 minutes, have a smoke, talk to your kids or wife or pedro for all I care,
3. WHEN ALL THREE OF THE ALARMS on your iphone, iphone and nokia have all tripped, THEN GO BACK INSIDE, WALK THROUGH THE ENTIRE HOUSE, DO NOT TOUCH THE ALARM KEYPAD, PANEL, KEYSWITCH or SENSOR PAD, just dont, pedro will break your fingers.. he's like that...
4. GO BACK OUTSIDE, REPEAT process setup 2 from above
5. Then Call then back, WITH THE SIRENS STILL RUNNING, standing underneath it, please its great having to yell at people, who take it personally and think your a rude a**h**e because you've raised your voice, see setp 2 and 3, if you have that many phones you can go outside, hence the word MOBILE in MOBILE PHONES, or give one to pedro, he's easier to understand at 2am when you've come home from the pub, smelling of last weeks indian curry dinner and without your glass's to turn the alarm off, I took 10 minutes of Es'Spanial Greengo, I can muddle through..) AND TURN IT OFF
6. Use one of the phones to call the control room and find out what happened.
If nothing else, you'll upset aunty bob, or whatever preverts/perverts and others you have on you phone list that is in your solution 16+ sms list, makes them feel wanted.
Do you use a VOIP line to transmit signals through to the control room,
What things have changed recently?
Has there been a rain storm recently?
Does the phone line sound crackly or is there noise on the line (yes the thing that sits in the kitchen costing you $20-60 a month and you dont use, cause all your mates have got the latest IPhone App, which simulates a Land Line.... OH WOW!!! how much did that cost, $50.00 bucks, Fantastic, mortgage your kids future for another week ok pedro)
There are a 100 and 1 reasons why it might not be doing what its doing, not least of all problems with your alarm, the reciever at the control room, etc etc etc etc...
Thanks I needed that...
DAS DL series ring one send report and then doal the secondary so make shure you know what your talking about feek82 before you post
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3 x 90CM Hills Offset, 1.2M Aluminium Offset, 1.2M Offset,
1.7M Offset.
I monitor my own alarm just with my mobile number and if it ever (never has) my neighbours are always home I have already organized with them to check the place and if there was anything suspect they are to ring the police. better than paying for monitoring as they take ages to get there anyway and by the time they get there anyone that may have borken in are long gone and they cant see the culperates so they cant identify them
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3 x 90CM Hills Offset, 1.2M Aluminium Offset, 1.2M Offset,
1.7M Offset.
All I get is wet feet sometimes on here...
Thats great you have reliable neighbours but unfortunately most don't so thats where we step in.
Its looks like your in this industry so to write the above post on a public forum to me is unprofessional. Lift your game mate!
There is a time and place for everything, self monitoring isnt a good idea, the main reasons is as follows
Most (99.9%) insurance company's wont pay out if you say that your monitored, but do it yourself.
Just think of the legal implications, Mrs Bloe from next door hears some noises, being the typical busy body and being told that she can call the police and check to make sure everything is okay, she goes and looks, get smacked on the head, then sadly, its your fault.. and who needs to be dragged to court.
Pay the people who get paid to do it for a living to do it, just like with everything there are sharks and there are good guys, so just like with everything you get what you pay for in ANY industry or profession, if you want the $1.00 special, you will get the $1.00 special, if you want more, you pay for it, and you get it.. we like to be told that customer service is paramount, but honestly, when you think about it, and I know that a LOT of people havent, to provide that service you HAVE to bill someone, somewhere, and most people believe that you can bill the big guys and make things cheaper for them, sorry it doesnt work like that... we're not communists or socialists, the state doesnt provide for everything, your not entitled to everything under the sun, and yes we're the lucky country, but people, you've got to pay to get the service.
I'm leaving now... I've got to be up at 4am to go to work, and have another day of customer service related injuries.. (mostly self inflicted, as there is a nice wear pattern on my desk from where I bash my head day in and day out)
ReD
I am no longer going to install sirens, but rather have Redozqld standing outside yelling. Much better.
"DJ Matt" from your earlier post, it seems you are installing security systems, however apparently you don't believe in your own product. Might be time to rethink your approach?
There is a very simple argument against so-called 'self monitoring' that nobody I have asked ever been able to satisfactorily address: What do you do when you are in the cinema? At best, your phone's turned off (I for one hope so). At worst, then what? You're going to walk out? Maybe call the police and say "Oh umm, hi, my alarm's gone off, can you pop by?"
I will be the first to say that a lot of monitoring centres really are a waste of time and money. However frankly so are many of the alarm systems themselves. A properly thought out security system (note I said security system, not simply alarm) is a different story. Ultimately, alarms are merely a detective technology. That is, they tell you the break-in has already occurred. By that stage it is too late. Even the police with their flashing blue lights won't get there in time, much less the patrolman stuck in Sydney traffic and probably illiterate due to the current intake to this awful industry.
Instead, you should have a system (there's that word again) which delays an intruder long enough for them to start sweating, and LEAVE, before they've robbed you.
For example, a window protection system and a complementary glassbreak sensor. That way, when the Bad Man tries to break the glass, the siren starts running. He's not in the house yet, but he's now racing against the clock (and his presence has been drawn to the attention of neighbours). Smash, woop, woop, woop, smash, smash, whoop whoop whoop, smash, still not in... Guess what? He's going to leave. The ultimate response, police, patrol or yourself can re-secure the premises.
That system is a far cry from the typical "yep, we'll put detectors here, here and here and then send you a bill each month forever".
You'll be hearing more about this over the next 18 months...
Last edited by downunderdan; 24-05-10 at 11:45 PM.
whats so unprofessional keystone? I am not in the industry I just install alarms for friends and family and if they want it monitored I just tell them to ring a monitoring company. as for insurance not paying out I dont think so you dont have to have an alarm to get contence insurance and your alarm doesn't even have to have a dialer installed at all they pay out just the same. my father installs alarms and is a fully licenced Electrician and many people dont want to pay for monitoring and are happy for there alarn to just call there mobile phone the only people that wouldb't want me saying this is anyone that has there own monitoring company would that be you keystone? I make no money out of monitoring. besides insurance premiums are the same price regardless if you have an alarm or not (well in tassie thats the case) its no cheaper to have one I pay $109/year for $25,000 cover and I said what about an alarm and I said no as the house I brought didn't have one when I moved in and I said I was going to and I said is it any cheaper and they said no. and besides if you tell them its alarmed and they ask you if its monitored you say no as its not its just piece of mind and you know to go home strait away rather than come home and the alarm had gone off 3 hours before and the door is wide open as noone can inform you self monitoring is better then no monitoring at all.
downunderdan I have a glass break detector in 2 rooms but the chances of being proken into are so slim (well in tassie dont know about anywhere else) that chances are in 10 years you will never get a call. I am hardly ever away from home as I damaged my back at work 9 years ago and now on a disability pention and take numerous medications and if I go anywhere I am only usually 5-10 mins away alarms are great as if they do decide to ignore the siren the internal screamer gets a bit much after a couple of mins and stops them from taking much and doing much damage as they just want to grab what they can like laptops and ipods etc and then they piss off real quick.
if you self monitor you cant tell your insurance company your monitored as your not just tell them you have an alarm or not tell them at all so that way if you accidently leave it dis-armed they cant refuse payout. please explain what I said wrong?
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3 x 90CM Hills Offset, 1.2M Aluminium Offset, 1.2M Offset,
1.7M Offset.
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