Thread: Tecom fault

Tecom is a different league to a bosch panel, Tecom is high end and handles far more then any Bosch panel can.

You have already posted this in another discussion?

as i said already, change the firmware (what is the current firmware version??) failing that change the panel.

More than likely a firmware issue. Firmware eproms are prone to damage from electrical spikes, brown outs and poor earthing of the system.

any ideas how i can upgrade the firmware myself ? or will i need to purchase another eeprom ? we have 7 offices the managers seem to like bosch better as its easier to use I like the bosch system only for the fact that yes it seems easy. as for the tecom system im going to have a good look at it tommorow im going to look at the caps first and go from there. I hear alot regarding spikes and general problems on the tecom systems the poor power supplys must be shockers. 2morw I will let you know how i go. it makes no sense as the time does not change at all..

Originally Posted by keef82

Tecom is a different league to a bosch panel, Tecom is high end and handles far more then any Bosch panel can.

You have already posted this in another discussion?

as i said already, change the firmware (what is the current firmware version??) failing that change the panel.

I hear from alot of different installers that the tecom is knowen for alot of common faults. I guess im just tired of the whole system now, its only been in 5 yrs or so and we have so many problems

Originally Posted by illhauntya2

I hear from alot of different installers that the tecom is knowen for alot of common faults. I guess im just tired of the whole system now, its only been in 5 yrs or so and we have so many problems

As keef says, a tecom system is all over bosch as far as access control goes.
Having said that, correct installation is critical - particularly the earthing system. If a poor installer doesn't do the job right the first time any system can give you never ending headaches.

Originally Posted by illhauntya2

I hear from alot of different installers that the tecom is knowen for alot of common faults.

I know a version 6 site that is still running and in the 10yrs I have been maintaining it the only thing I have changed is the backup battery and AC plug pack. At the end of the day, the system installed is only as good as the person who installed it.

It's extremely unlikely that it will be the firmware. Without knowing more details, I would say the clock IC on the board has gone faulty. In which case the board will need to be sent back for repair or replaced.

I agree with the other guys. Tecom panels are in a different league to Bosch. They are known as one of the most reliable panels on the market.

The system has client & server ts9011.201.11. I didnt get a chance to look at the system on the weekend, there is no backup batterys on this system, because we wanted the doors to become unlocked on power off. weather or not this was the correct way of wiring I dont know. I have checked all the computer details and polled. I even set the server to use the computer time but it made no changes. On the server it said time was changed but didnt do squat.. like i said before I dont want to change firmware chip and like you guys say, you doubt that would be the problem either I think. I just find it hard that only the time is out of sync doesnt make sense. really sick of this system it blows fuses etc and we have to reset it using the power off method LOL. the ower supply looks melted and brown also... this system is less than 6 yrs old !! its so awesome. I was a comms tech for many years I used to find replacing some Surface mount caps used to fix up programming problems and minor errors, im tossing up on replacing or testing the caps on the board..

Originally Posted by redozqld

Well there could be a VARIETY of problems.

As mentioned above there could be a board fault itself.

Are you using Titan to check the time and date, have you reset the time and date? (Menu-15) or Control-Time Date?

Just a thought are you looking at the Main control Panel or a Four Door Controller? Usually Version 8 Main Controllers (Except for the EARLY ones, the old EPROM 1MB with the old UV window, oh the good old days) dont have a date on them, while on the other hand if you look at a version 8 four door there firmware release could be misinterpretted as a date? MORE Details Please

Is it a Version 8,7,6,5.9,4.1? All can be gleaned from the COMPLETE firmware update. You wouldnt consider downloading a HP Update for a Laptop and putting it into you new cisco router, to try and glean the ability to look at webcasts or podcasts, get this information and it will be easier, if its pre version 6 99.9999% chance you wont get to much in the way of replacement parts (I've got some old old old centascan 4.1 boards... but hey )

It sounds Like a 5.9/6/7, where a combination of the Zero Volt Backup Memory chip is cactus, and a brown out/low battery combination fault, but hey you can only tell so much on the other side of a pc

Upgrading Version 8's is a relatively simple process, but attempt at your own peril, if its a non 2mb modified main controller or 4 door, you have to dissaseemble the boards to cut tracks, which requires patience and a good deal of understanding and love... otherwise you tend to break things...

Give me more seymore...

ReD

nb. Yes I'm a bad speller... flat batteries in my keyboard dont help my cause any... remember when they used to have wires.. Off I go to get some more batteries

ReD

with the firmware update how is this performed ? can it be updated via the sever or do we need to replace the Eeprom ?

Originally Posted by illhauntya2

There is no backup batterys on this system, because we wanted the doors to become unlocked on power off.

Why do you bother with an access control system if it can be defeated by switching the power off to the building???

Originally Posted by illhauntya2

weather or not this was the correct way of wiring I dont know...

Definately the WRONG way, and by reading this I now can confirm the system is perfectly good... I'd be questioning the abilities of the installer/serviceman.

Originally Posted by illhauntya2

really sick of this system it blows fuses

The system doesn't blow fuses, the unqualified installers blow fuses.

Originally Posted by illhauntya2

this system is less than 6 yrs old !! its so awesome.

It is awesome, shame it was installed by cowboys. I know the GE boys have a look at this site, hope they're not reading this horror story.

Originally Posted by illhauntya2

there is no backup batterys on this system, because we wanted the doors to become unlocked on power off.

The backup battery is a very important part of the system and should not be left off. If you want to monitor power fails and unlock doors then you should consider doing this another way.

Originally Posted by illhauntya2

weather or not this was the correct way of wiring I dont know.

If you are making this sort of statement then you should not be touching this system or any other system for that matter. This statement shows this is clearly way beyond your ability.

Originally Posted by illhauntya2

really sick of this system it blows fuses etc and we have to reset it using the power off method LOL.

Man, are you for real. Blown fuses are telling you something. They are a protective device and you should go and find the cause, fix it and protect your investment. I bet your one of the gooses that keeps heavying up fuses until they don't blow and burns the tracks of the pcb and does irrapairable damage to components.

Originally Posted by illhauntya2

. the ower supply looks melted and brown also... this system is less than 6 yrs old !! its so awesome.

Sounds like you have 2 power supplies in parrallel.

Originally Posted by illhauntya2

this system is less than 6 yrs old !! its so awesome.

Im surprised you havent killed it permanently using your servicing skills.

Originally Posted by illhauntya2

I was a comms tech for many years I used to find replacing some Surface mount caps used to fix up programming problems and minor errors, im tossing up on replacing or testing the caps on the board..

Don't waste your time. Pay a real technical expert to look at your system and rectify all of the faults. I can bet there will be other problems as well. As somebody else has said earlier, this type of system need to be installed by someone that knows what they are doing. When installed properly they are pretty bullet proof.

By the way, don't take this personally but maybe you should consider going back to the comms industry untill you get some training and field experience with these panels.

illhauntya2,

Now that I've had my little spray, let me ask you an important question. Your response will allow me to offer the most suitable advice, very quickly.

Are you:

a) A security professional e.g. an installer or technician, or
b) The end-user of the system e.g. the property owner, site manager etc.

Thanks.

I got a feeling I would love to see some photos of the installation.

As much as I dislike Tecom myself due to its lack of expandability for what it does it is generally reliable if installed correctly.

Blown fuses indicate a wiring fault or simular. Power supply sounds like two in parrellel or too high load.
Just a hunch here but are all the positives connected between panels?

Originally Posted by illhauntya2

The system has client & server ts9011.201.11. ..

illhaunty...you have Titan Multi-User software. I suggest you get someone show you how to drive the software. It is probably talking to multiple panels. You need to select the correct panel then change its clock and date.

Also, it doesn't "synchronise" between the PC and the alarm panel. You have to send (push) the time to the panel as a manual process.

Of course if the @#$(*@ panel has no batteries installed, I have a hunch why it's losing the time...

[facepalm]

mate are you a complete idiot ? I never installed this system or touched it. it was wired up by so called techs, this is why i posted these comments, im well aware of fuses, etc would you like me to post there emails to me on this site and read the crap they write.

Originally Posted by bss904

The backup battery is a very important part of the system and should not be left off. If you want to monitor power fails and unlock doors then you should consider doing this another way.



If you are making this sort of statement then you should not be touching this system or any other system for that matter. This statement shows this is clearly way beyond your ability.




Man, are you for real. Blown fuses are telling you something. They are a protective device and you should go and find the cause, fix it and protect your investment. I bet your one of the gooses that keeps heavying up fuses until they don't blow and burns the tracks of the pcb and does irrapairable damage to components.



Sounds like you have 2 power supplies in parrallel.




Im surprised you havent killed it permanently using your servicing skills.



Don't waste your time. Pay a real technical expert to look at your system and rectify all of the faults. I can bet there will be other problems as well. As somebody else has said earlier, this type of system need to be installed by someone that knows what they are doing. When installed properly they are pretty bullet proof.

By the way, don't take this personally but maybe you should consider going back to the comms industry untill you get some training and field experience with these panels.

Originally Posted by downunderdan

illhauntya2,

Now that I've had my little spray, let me ask you an important question. Your response will allow me to offer the most suitable advice, very quickly.

Are you:

a) A security professional e.g. an installer or technician, or
b) The end-user of the system e.g. the property owner, site manager etc.

Thanks.

I am the owner of 7 offices that have bosch and tecom, one office is really pissing me off with techs comming back and foward the problem seems to be tempory repaired not repaired properly I'm a comms tech by trade however I have not bothered to look into this system as i know nothing about it I am prepared to pay good money to someone that knows what they are doing, money is not a object, we want the system repaired for good