Hiren's boot CD should do it for you. It has the password reset utility.
A friend appears to have been the victim of a ransomware attack.
He said the machine started a Windows update which ran for a long time.
Upon restart, their password no longer worked.
He says the machine is speaking instructions to him!
Shortly after he received a phone call from an Indian sounding person offering to fix it for a fee.
I will not have hands-on the machine until tomorrow.
I have looked at some password replacement advice but it seems I need a Win10 DVD which we do not have as both his and my laptops came preinstalled.
Hopefully there is a recovery system on the machine but can you get into it without a password?
Any advice would be greatly welcomed.
Thanks
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Hiren's boot CD should do it for you. It has the password reset utility.
can get a win 10 dvd here
https://www.facebook.com/philquad68
Bibliophile (30-03-16)
may be.
Reset your PC
Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. To get started, go to Settings > Update & security > Reset this PC > Get started and choose an option.
Note
If you can't open Settings, you can get to reset by restarting your PC from the sign-in screen. Press the Windows logo key Windows logo key+L to get to the sign-in screen, then hold the Shift key down while you select Power Power icon > Restart in the lower-right corner of the screen. After your PC restarts, select Troubleshoot > Reset this PC.
If you can't get to the sign-in screen, use a recovery drive or installation media to reset your PC.
Bibliophile (31-03-16),enf (04-04-16),Tiny (30-03-16)
If it is a ransomware attack, then it may be bye bye data and your only option would be a factory reset, hopefully with the recovery DVDs made when the machine was new.
I'm out of my mind, but feel free to leave a message...
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