Just posting this here, incase anyone has some good suggestions.
My partners poor son and girlfriend, they have just scrapped everything together, to have their dream holiday, which has been 3 years in the planning and purchasing the equipment they need to do the trip (4WD, 4WD Camper, Lift Kit, Bullbar, snorkle, lighting, racks) not too mention the time off work, etc etc.
They left home for a 4 week trip from Vic to the NT.
They didn't even get to Alice Springs when the ABS lights came on and they found they could not select 4WD
Turns out it was a Wheel Sensor, $500 later, they were rolling again.
1 Day later, they filled up at a smaller town on the Stuart Hwy.
Next morning the Nissan Navara D40 would not start.
Tray truck from Tenant Creek back to Alice Springs, but the 4WD camper had to be removed (it is still in Tenant Creek)
They hired a car to drive and follow the Tray Truck to Alice Springs
After a morning at the Mechanics workshop, turns out its water in the fuel, all injectors need replacing plus extra work, round figures $5500.
The poor girlfriend now has to drive the Hire car back to Tenant creek (500k's away) and get a lift back.
So, apparently the insurance company will pay for the repairs to the D40 less a $750 excess.
The holiday is rooted, and the repairs will take a week, at which time they will have to drive up to get their camper trailer, turn around and come home.
So all we can do is feel very sorry for them.
My question is, is this the way it would/should be handled?
In my town, the servo paid in full, the mechanics quote for repairs, no insurance company needed.
(As by then, it was well known they had bad fuel)
The service station set a start and finish date, and if your receipt for fuel was within that window and you had a quote for engine repairs, they just paid it.
Any process that anyone can think should be followed here? Or even any suggestions?
Or just let the Insurance Company handle it, even though that leaves him out of pocket $750 (which is better than $5500)
Thanks
Bookmarks