Gotta feel sorry for them.
In theory, the process you mentioned 'should' work.
That's providing the servo is in a position to pay up front for the repair etc.
It's probably best to let the insurance company handle it, especially if any further issues result with the vehicle, as they will be able to have anything developing down the track covered by a repair guarantee and could get them fixed close to home and not have to take the vehicle back to Alice Springs.
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