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Thread: Humax keeps losing picture and sound

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    Default Humax keeps losing picture and sound

    Humax keeps losing picture and sound. The tv shows it is getting a picture but it is just a black screen with no picture or sound. EPG works still but of course recordings are empty.

    Turn it off and there is a good chance(it seems about on in four turn ons or so), when we turn it back on there will be as above. Do a Factory reset and a sat scan and picture and sound will be back, until the next time it decides not to work. Reset and scan are the only thing that gets picture/sound back, a sat scan on its on does not. Even tried re-formatting hard disk, no difference.

    Tried 2 different TVs , the same.

    Anyone had the same thing or any idea how to fix?

    PS: Will have to check next time it goes black but sure the Vast Info channel and tuning channel were viewable, just not any of the actual broadcast channels. Could it be a faulty card??
    Last edited by lurk_relurking; 17-12-16 at 09:17 AM.



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    could be weak signal - check signal strength
    could be power supply problem
    could be faulty lnb
    could be faulty cable connections
    could be dish needs realignment
    could need a firmware upgrade
    dont say linux if i wanted it id install it

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    What are the signal strength and signal quality readings? (obviously only visible at the time the decoder is working, or if you have a separate meter to measure)

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    Question Hello

    Quote Originally Posted by mtv View Post
    What are the signal strength and signal quality readings? (obviously only visible at the time the decoder is working, or if you have a separate meter to measure)
    98% signal 100% quality. This does not change when picture/sound is lost. The tv info panel shows it thinks it receiving a picture and sound, but only Vast Info page and Tuning Sound page show picture and sound, all others stations show EPG info and are on the station list when you press the OK button, no sound or picture.
    Damn weird.
    One thing I did notice , the Humax info panel does not show any signal type, you know, where it shows the pictures resolution, it shows nothing a slash where it should be. 576i or 1080i etc.

    You know, reading what is happening I'm starting to look sideways at the Vast Card, could it be wonky?
    A reset and rescan and everything is back to normal. Can a new card be sourced or what?
    Last edited by lurk_relurking; 17-12-16 at 11:46 AM.

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    Have you tried re-activating the smartcard online?

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    sounds like the tuner to me
    dont say linux if i wanted it id install it

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    Quote Originally Posted by diavalo13666 View Post
    sounds like the tuner to me

    If the tuning page works fine, that suggests the tuner is probably OK and it's something with authorisation (smartcard or reader) that is preventing decoding.

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    william10 (17-12-16)

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    Quote Originally Posted by Sandweavel View Post
    You know, reading what is happening I'm starting to look sideways at the Vast Card, could it be wonky?
    A reset and rescan and everything is back to normal. Can a new card be sourced or what?
    Which is why I asked if you have re-activated the card.

    Card and decoder are paired... both would usually require replacement together.

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    I'd pull the card out clean the underneath sim contacts with a tissue & reinsert & if still got same problem then do a card re-hit at MYVAST Reactivation all you need is the card number to do this & it's almost instant.

    Also if your Humax is out of warranty then pull the cover off it & blow the dust out of it. I just recently did my UEC's & there was a heap of dust in them which blocks up the venting holes & causes higher than normal running temp which can cause odd things to happen.
    Cheers, Tiny
    "You can lead a person to knowledge, but you can't make them think? If you're not part of the solution, you're part of the problem.
    The information is out there; you just have to let it in."

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    Quote Originally Posted by mtv View Post
    Which is why I asked if you have re-activated the card.
    .

    Yes just did. Good idea.

    As far as the card and box being matched, damn the polly's who okayed this and I suppose damn us for letting them . Sadly we vote fro the same clowns over and over again hoping that this time it will be different. But it never is, it just the same clowns you see and we are not the Clown's master.

    Mail service= Shot Television=Sat locked beyond any common sense reason. Internet= We all know how hit and miss it is out here. Phone service= Really, there is such a thing that works reliably, not out here, you lucky bugger.

    The lose of picture/sound is only when we switch it on, if it's there when we switch on we do not lose picture/sound while watching , only when switching on from standby we get a blank screen even though the tv info still says it is getting a picture..

    Thanks for your suggestion everybody, now it is a case of wait and see, Rehit, cleaned card contacts , gave everything a twist and check, now working , now wait and see.
    Last edited by lurk_relurking; 17-12-16 at 01:30 PM.

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    Default She's right!

    Since the card rehit and cleaning of the actual card it has worked perfectly. Even all recordings have worked.
    Thanks and good day to you.

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    mtv (21-12-16),Tiny (21-12-16)

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    Thanks for coming back & letting us know it worked out.

    It makes diagnostics so much easier for the next person that has a similar problem.
    Cheers, Tiny
    "You can lead a person to knowledge, but you can't make them think? If you're not part of the solution, you're part of the problem.
    The information is out there; you just have to let it in."

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