Originally Posted by
jgm
FTTN in our area was made avaialble on Jan 7. I immediately signed with MyRepublic. The router was delivered within 5 days, and they gace me a connection date of Jan 30. I plugged the modem in to our existiong Dodo ADSL2+ service the day it arrived, and around 10 AM on the 30th, the line went dead, and the came up again with VDSL active. I called reset the router to defaults, called MR, and we were active that afternoon.
That is when the problems started. I had requested a port of our landline phone number, and MR told me it was scheduled for FEB 3. We were overseas then, & I tried calling the number & got an unavailable message. MR told me that the number had been cancelled DESPITE my never having authorised this. That started months of chasing Dodo to get it re-activated & ported to my Dodo VOIP service (I had purposely kept this active), without success. I opened a case with the TIO who are an absolutley useless bunch of paper pushers, and get nowhere. I knew that Dodo are a Telstra reseller, and suspected the issue was always with Telstra, but the TIO wouldn't even talk to them as we weren't a Telstra customer. We came up with a "solution" where we would sign up to a Telstra voice service, Dodo would refund us, and Telstra would give us our number. Every time I spoke to Telstra, they would give me a number which I thought was an order number, but it appears that it was just a call record. They kept saying that Dodo still had the number & Dodo said they didn't. Apparently, when a phone number is cancelled, it is SUPPOSED to be quarantined for 6 months, however at the start of June (5 months after it was "cancelled"), my wife called our old number by mistake, and it was answered by a stranger. At this time I supposedly had a Telstra order to re-connect my phone. I called Telstra again, and they denied that an order had been raised, despite taking my credit card details and going through all the associated rigmarole. I tried to get them to negotiate with the person who now had the number we have had for over 40 years but got nowhere. I got back to the TIO wanker who said we didn't have any rights and that there was nothing they could do. We have now given up and got a new number from MR.
The moral is that if you are porting your phone number, get it done BEFORE you connect to the NBN.
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