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Thread: Permaconn Push Notifications

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    Default Permaconn Push Notifications

    Has any other installer had much to do with the Permaconn Plus now that it has been released.




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    Quote Originally Posted by xr5adam View Post
    Has any other installer had much to do with the Permaconn Plus now that it has been released.

    It's useless in my opinion. Does everything that normal pocket secure does except with a duress feature. For someone to actually use it under a real duress situation it is useless. Login to your phone, open the app, login to the app, press the duress feature, control room then calls the contact list provided advising them that you are somewhere in the vaccinity of "XYZ Street" and have triggered a duress button. You can't call the police for these events.

    There are much better solutions on the market.

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    Quote Originally Posted by Adro View Post
    It's useless in my opinion. Does everything that normal pocket secure does except with a duress feature. For someone to actually use it under a real duress situation it is useless. Login to your phone, open the app, login to the app, press the duress feature, control room then calls the contact list provided advising them that you are somewhere in the vaccinity of "XYZ Street" and have triggered a duress button. You can't call the police for these events.

    There are much better solutions on the market.
    And push events,

    From what I was told, is that the duress feature only pushes to other users and not the control room

    GPS Panic Button

    Send panic messages with real time location to your Pocket Secure contacts.

    Saying that, would it be more suited if it could be used without having to have a monitored alarm?
    Last edited by xr5adam; 23-02-17 at 07:32 PM.

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    Quote Originally Posted by xr5adam View Post
    From what I was told, is that the duress feature only pushes to other users.
    We Beta tested this in our monitoring centre before it was released. Duress signals can and were going through to our monitoring centre giving a Latitutde/Longitude link that then opens up in googlemaps. Whether or not there is an option to only go through to other users I doubt. A lot of Permaconn users only have 1 pocket secure user on the account which would then make it useless.

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    Quote Originally Posted by Adro View Post
    We Beta tested this in our monitoring centre before it was released. Duress signals can and were going through to our monitoring centre giving a Latitutde/Longitude link that then opens up in googlemaps. Whether or not there is an option to only go through to other users I doubt. A lot of Permaconn users only have 1 pocket secure user on the account which would then make it useless.
    Same here, was beta testing it over the Christmas break,

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    Quote Originally Posted by Adro View Post
    For someone to actually use it under a real duress situation it is useless. Login to your phone, open the app, login to the app, press the duress feature, control room then calls the contact list provided advising them that you are somewhere in the vaccinity of "XYZ Street" and have triggered a duress button.
    Wait wut?

    Can't the person sticking me up just wait a while I unlock my phone/fumble with Fingerprint recognition, log into the app and press the duress before taking my stuff?

    What has the World come to?

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    There's a catch here though. Do you think a control room is going to respond to a signal they're not expecting to receive?

    The option appears in the app for end users to simply sign up without involving their installer or monitoring provider. I can't see it ending well when the inevitable happens. Even if there is a notice sent through to the control room, is the client's respective facility equipped to deal with it?
    Last edited by Drift; 24-02-17 at 11:44 AM.

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    Quote Originally Posted by Drift View Post
    There's a catch here though. Do you think a control room is going to respond to a signal they're not expecting to receive?

    The option appears in the app for end users to simply sign up without involving their installer or monitoring provider. I can't see it ending well when the inevitable happens. Even if there is a notice sent through to the control room, is the client's respective facility equipped to deal with it?
    The Control Room will know which pocket secure users are on the "Plus Plan" but having said that, it is useless. Going to be so many end users triggering a duress accidentally whilst arming/disarming there alarm systems.

    There are much better solutions on the market for personal Mobile Duress Situations.

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    Quote Originally Posted by Drift View Post
    There's a catch here though. Do you think a control room is going to respond to a signal they're not expecting to receive?

    The option appears in the app for end users to simply sign up without involving their installer or monitoring provider. I can't see it ending well when the inevitable happens. Even if there is a notice sent through to the control room, is the client's respective facility equipped to deal with it?
    Drift - you raise a valid scenario. However Permaconn did engage with monitoring providers before launching this and I understand this was flagged as an issue. So too bureaus selling this with no awareness of the impact on a monitoring centre (rather like false alarms, video and all sorts of similar shoot-from-the-hip revenue streams) or cluelessly making promises that lead to a client's false sense of security.

    It's not for me to speak on behalf of Permaconn or competitors but I believe the concern was addressed.
    Last edited by downunderdan; 26-02-17 at 09:33 AM.

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    It may have been addressed, however it hasn't been followed through particularly well.

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    Default Permaconn

    Hi All,

    As lead engineer on Pocket Secure Plus I thought I would share our process and development goals to open a communication channel.

    Pocket Secure is and always was an Arm/Disarm app, Pocket Secure Plus is a premium subscription on top of Pocket Secure that also:

    1. Receives panel events (Open/Close) via the smart phone's notification system
    2. Sends location aware panic notifications (Only to other smart phones)
    3. Provides user management tools
    4. Allows for panel User/Zone mappings

    We are currently developing:
    5. CCTV/IP Camera integration
    6. Control Room Panic events

    Although we have been experimenting with Control Room panic events, we have not yet released this feature because:
    1. We have not finalised a billing model which satisfies our Control Rooms
    2. We have not implemented training/notifying procedures so that panic events are actioned safely

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    Sometime back Suretek showed me an app that worked as a panic facility on a mobile phone. I'm not sure if it was taken to market but at the time it thought it was just amazing.

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    The Suretek AlarmLINK App is brilliant, we have hundreds of units (monitoring) and users & have only had 1 false alarm in 18 months.
    it presents to screen with googlemaps link and was spot on to the house.

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    How does the app have anything to do with false alarms?

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    Quote Originally Posted by Dpearson View Post
    The Suretek AlarmLINK App is brilliant, we have hundreds of units (monitoring) and users & have only had 1 false alarm in 18 months.
    it presents to screen with googlemaps link and was spot on to the house.
    However even with the Multicom/Alarmlink your still limited to contacting the client to confirm the duress. The 5 second delay on activation limits the false alarming, and as mentioned in other posts you still need to open the app then activate the duress. It's not a bad feature, but has limitations and end users must be aware of these.

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    Quote Originally Posted by Honda74 View Post
    has limitations and end users must be aware of these.
    Won't happen.

    Unfortunately we operate in an industry that has made lying normal. Having been an expert witness in numerous cases over the years the consistent theme was end-users who had no idea what they were actually paying for and whose reasonable but naive faith in a provider was seriously misguided. Inevitably it ended up in costly (or fatal) failure.

    We would not provide bureaus with any form of life safety facility to on-sell as it's simply too much liability that is sadly, often beyond their care factor. Adding life-safety features and the associated few bucks a month can be like passing a loaded gun to a child.

    Not singling out the Suretek product by the way. Several vendors have come out with this sort of thing (usual vendor pissing contest) over and above various 'apps'.

    Cynicism aside, even if you have a reasonable, ethical security provider there are still numerous practical considerations of which they are simply unaware. The idea that 'customer presses button on an app and police turn up' is very misguided. There are answers to all these problems, subject to risk, but it is a specialised area and I for one dread that first-responders may end up moving towards non-response policies thanks to industry behaviour. This will create a lot more work for the legitimate operators who've invested heavily in getting it right.

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