Kogan KALED553DSMTZA HD TV 'JRM Servicecontainer has stopped' error

[Skepticist]

Any ideas on what this error implies?
The message is persistent (comes back after OKing it), remote has partial functionality like volume controls only.

[tw2005]

Don't know if this is the answer, but, how's your Google?

KALED553DSMTZA

Firmware version V1.0.35 When attempting to turn the tv off using the remote control power button, from the shop screen the following error is returned "Unfortunately, JRM-ServiceContainer has stopped". When attempting to turn the tv off using the remote control power button, from within one of the inputs, for this example DTV, the following error is returned "Unfortunately, Launcher has stopped" and "Unfortunately, TV has stopped" The only way to turn the tv off is to use the manual power switch to the side of the tv. Is there any solution to this issue?

Andrew asked on Oct 11, 2016
Answer this
Kogan
Kogan Official
Hi Andrew,

Thanks for your question and we're sorry to hear that you've been experiencing issues with your TV.

We'd recommend re-installing the firmware which should resolve the problems that you've run into.

You can find the instructions to do so below:



If you need any further assistance at all, please don't hesitate to contact our team on 1300 304 292 or at the following link:

Kogan replied on Oct 17, 2016

[Skepticist]

I should get my hands on the set in the next day or so and was going to try doing a factory reset initially, then a firmware upgrade. Downloaded the firmware - thanks for the link and info that confirms it's most likely a software glitch Seems a factory reset requires the remote 'menu' button to operate and the owner said that button (and many others) now do nothing, wondered if there's another way to access that menu to do a reset without using the remote?

Should be much clearer on the situation by tomorrow night.

[tw2005]

I should get my hands on the set in the next day or so and was going to try doing a factory reset initially, then a firmware upgrade. Downloaded the firmware - thanks for the link and info that confirms it's most likely a software glitch Seems a factory reset requires the remote 'menu' button to operate and the owner said that button (and many others) now do nothing, wondered if there's another way to access that menu to do a reset without using the remote?

Should be much clearer on the situation by tomorrow night.

braver than I, I find having a programmable remote like a basic Logitech an invaluable item in situations like this. Assuming it has kogans in their database.

Remote may just need a clean unless the batteries have leaked or maybe it's part of the issue and the mainboard is on the way out.

[tw2005]

I should get my hands on the set in the next day or so and was going to try doing a factory reset initially, then a firmware upgrade. Downloaded the firmware - thanks for the link and info that confirms it's most likely a software glitch Seems a factory reset requires the remote 'menu' button to operate and the owner said that button (and many others) now do nothing, wondered if there's another way to access that menu to do a reset without using the remote?

Should be much clearer on the situation by tomorrow night.

braver than I, I find having a programmable remote like a basic Logitech an invaluable item in situations like this. Assuming it has kogans in their database.

Remote may just need a clean unless the batteries have leaked or maybe it's part of the issue and the mainboard is on the way out.

What part of this nation are you hiding in?

[Skepticist]

First step will be to confirm the remote is working but it's a reasonable certainty in this case that the remote is fine, the problem being the set not responding to it (not all commands with a few exceptions like the volume controls). All will be revealed soon as I get up close & personal with it as currently all I have is a few SMS messages to go by. It's a favor for a friend not a commercial job and I hope to save the set from the waste station if possible.

I'm in the south island - Tassie

[tw2005]

First step will be to confirm the remote is working but it's a reasonable certainty in this case that the remote is fine, the problem being the set not responding to it (not all commands with a few exceptions like the volume controls). All will be revealed soon as I get up close & personal with it as currently all I have is a few SMS messages to go by. It's a favor for a friend not a commercial job and I hope to save the set from the waste station if possible.

I'm in the south island - Tassie

Pity, if you were in SE Q I have a remote from a 46" Kogan, looks in appearance the same as the remote pictured on gummie of the same TV.

[Skepticist]

Solved by a firmware update and getting the set to load off the USB stick was the hardest part - everything working as before now after re-scanning stations etc

[Skepticist]

double posted

[tw2005]

Solved by a firmware update and getting the set to load off the USB stick was the hardest part - everything working as before now after re-scanning stations etc

nice one, a free fix