If there is a reset button, it should be easy to find if its there for you to use.
Turning it on and off and leaving it as you have SHOULD have sorted things out the same as a reset button would do.
As for having a similar fault to the last one, it may have an inherent fault or it hates you............
I have no idea what its like to deal with the Optus Customer service Centre but that looks like your only choice if you have no service presently.
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