Anyone else ever received one of these? and is it enforceable, what action should I take.?
Attached is an email that TPG has received complaining about certain conduct. The IP Address and timestamps provided by the complainant indicate that the conduct occurred over your TPG Service.
Infringement IP address:
Infringement timestamp (SYD):
TPG does not condone the use of TPG Services for activities which are offensive, illegal or infringe on the legal rights of other persons. Such activities are expressly stated in your agreement with us as being a basis on which TPG may suspend or terminate the supply of services to you.
It is alleged in the attached complaint that you, or someone authorised by you, have engaged in such an activity. If you agree that you did engage in the activity, please cease it immediately. If you do not believe that you have engaged in the activity complained about or you believe that the activity is not illegal, offensive or an infringement of another person's rights, please contact the complainant in writing as soon as possible and explain your position to them.
If the complaint is about spam, it may be that your equipment has been compromised by a hacker. Please obtain an up to date antivirus system and ensure that your machines are cleaned as a matter of urgency. If you fail to do so and the spam persists, TPG may take steps to limit the spam by suspending your service.
If you have any questions about this email or our Terms and Conditions, please contact Customer Service on 13 14 23 or firstname.lastname@example.org.
Internet Abuse Team
Phone: 13 14 23
Fax: 02 9850 0813