Laptop issue - resuming from standby and low-power mode

[bennjamin]

hullo all. Here to test your mettle.

I have a DELL inspiron 1520 , 2gb ram all that had for a few months. Works fine for most things except one detail.

Firstly the computer is VERY slow to load when it hits the XP GUI , you can look at the HD light glare out , and most progs are slow to load onto the shortcut menu etc.
Nexy The laptop freezes and must be restarted when it hits standby ( IE lid is closed , or power saving mode). Gives the following error

BCCode : 1000000a BCP1 : 00000016 BCP2 : 0000001C BCP3 : 00000000
BCP4 : 805024BA OSVer : 5_1_2600 SP : 2_0 Product : 256_1

From my google searching this seems to be an issue with one of the RAM sticks ( failed?) but does anyone else have some ideas of what to test/try ?

Another kettle of fish is DELL themselves , i have tried sending them an email via the " dell support centre" 3 times but NO response. This is over 2 weeks with a onscreen promise of 48 hrs. Not happy. Anyone here know how to wake dell up and get them to fix this ?

[dan22]

go to controlpanel and then system and see if its showing 2 gig,sounds like a bad stick of ram.but only guessing

[Woodstock]

memtest86 will test your ram ...

[Krueger]

Yes what WoodStock said. Download Memtest x86 and burn the image to a CD. Boot the machine from CD and Memtest will start and check your memory.

[bit_pit]

i have tried sending them an email via the " dell support centre" 3 times but NO response. This is over 2 weeks

Did you try calling them, they do have telephone numbers listed.
Relying on email only is not a good idea, unless you have delivery and read reciept you don't know for sure they even got there, may have been dumped in a quarantine as spam etc.
Give them a call , if your laptop is still under warranty or service then they should fix it.

Just got this from the dell Web site.

You have selected “Inspiron Notebook”, please follow the steps below to contact us.


Step 1: Dial 1300 655 533
Step 2: Press 1 Technical Support
Step 3: Press 2 Notebook
Step 4: Press 2 All Other Notebooks


Before you make the call, please have your Service Tag with you. Your Service Tag will help to speed up our service to you.