Mang,
I also bought a TomTom720 about 1 1/2 years ago based on the strengths of features such as error reporting and the like, the answer I got when asking TomTom about the lack of these services was that the map supplier would not let TomTom use this feature in Oz.
Now I know this feature is now available and as I live in a rural area I use this feature quite a lot as they do not seem to update the rural areas to the same degree or place the importance on these ares as they do in the city areas.
As well as the latest map for the TomTom has lane guidence also which wasn't available on my previous version.
I would suggest you ensure you get the latest map you can get as the features will not work on older maps, and then pester TomTom with email requests for service as advertised which is what I did when I first bought mine and action was forthcoming.
I am still pestering them on traffic report functions.
Guz
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