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Pennytel Setup
Hi All
I'm chasing the best settings for my ata(Linksys PAP2-t). Calls are working but people on the other end say they have trouble hearing me. My end is crystal clear. I've tried changing the codec to 729a and 711a but both are the same. Any suggestions?
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try this
Dear Phill,
Good Day,
Kindly please follow all the configuration setup below:
XLITE DOWNLOAD AND SETTINGS
This is the download link -
Right click on the interface and click on "Sip account setting", after that please follow this setting on your Xlite softphone :
Display Name: Pennytel Account Number
Username : Pennytel account number
password : voip password (Account > support center > Pennytel settings > Your account details)
Authentication Username: Pennytel account number
Domain : sip.pennytel.com
tick the "Register with domain and receive incoming calls"
Send outbound via: Target Domain
Please restart your computer once you done with the settings
Remember, if there is a prompt asking to upgrade the Xlite version, please ignore and press "No"
TROUBLESHOOTING :
XLITE ADVANCE SETTINGS [FOR AUDIO ISSUES]
Please refer below for X-lite advance settings :
Dial ***7469 (SEND).
This will bring up the advanced settings window
Filter for honor
Double click on the honor entry and change the value to 1
Right click on the interface and click on options – advanced – audio codecs
Please remove all codecs except G711A and G711U
If you are having difficulties with your xlite please cross check your settings with the following:
Account Tab
User Details
Display Name: <pennytel number>
Username: <pennytel number>
password: <pennytel voip password>
authorization user name: <pennytel number>
domain: sip.pennytel.com
Domain Proxy
Register with Domain and received incoming calls - checked
Send outbound via: domain
Dialing plan: #1\a\a.T;match=1;prestrip=2;
Topology Tab
IP Address
Use local IP Address - ticked
STUN Server
Discover Server - ticked
Enable ICE checked
Ports used on local computer
Manually specify range 5061 - 5062
Use Xtunnels - never
Advanced Tab
Reregister every 3600 seconds
Min. time 20 seconds
max. time 1800 seconds
Advance Options
Send SIP Keep-alives - checked
Use rport - checked
We would also recommend that you configure the following advance set up:
1. Enable filter for honor
Dial ***7469 (SEND)
This will bring up the advanced settings window
Filter for honor
Double click on the honor entry and change the value to 1
Save and restart.
2. Manually forced a DNS on x-lte
Options>Advanced>Network>DNS
Set primary to 203.166.6.162
Set secondary to 202.85.241.11
3. If you are using the free version, disable all codecs aside from g711u and g711a
Options>Advanced>Audio Codecs>
4. Disable Video codecs as well
Options>Advanced>Audio Codecs>
If you are still having any further difficulties with the connection I would recommend that you forward ports 5060 - 5061 udp and 10000-20000 udp to the ip address of your pc. For details on port forwarding please refer to .
Should you need any further help please do not hesitate to contact us again
Thank you for choosing PennyTel
Have a great day
Regards,
Nandakumar
Pennytel Support
Ph: 777 (on the PennyTel VoIP Network)
Email: support@pennytel.com
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