If there is no problem when you substitute another receiver, the most likely cause is that the original receiver (iClass 9696 ?) is not providing a constant 18 volts to the LNB when switched to an horizontal transponder. (Voltage switching LNB's require 17-18 volts to select horizontal polarity and 13-14 volts to switch to vertical polarity).
I hope that this information is helpful to you.
(We are happy to help when we can, but as this is an Australian forum and most members are located in Australia, we are unable to offer specific help with inquiries regarding channels on satellites located in another region of the world).
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