Hi MTV & Nictoria
Sorry for delayed reply we are really busy @ TVP and don't often have time to come here
There are numerous reasons we need to supply boxes but the main one is customer support & care.. two - three box vendors across the platform ensure platform uniformity and allows us to support customers easier when there is an issue.
The other reason we can't allow the boxes to be used for other services is customers have a habit of leaving them on the FTA (other) transponders and then they loose the TVPLUS CA information - the box dosent get the CA update because it was on the other services and then the customer returns to TV PLUS and gets service scrambled... they are then unhappy because of no service and then ring and complain why they have no viewing.. the best way to reduce customer issues is lock the box to our transponders and that it.
Also boxes will be at low upfront rate rate or free (courier fees will be charged) if customers prepay some viewing.
While I really understand your issues with box cluttering and needing a simple box etc we need to have complete ease of product and minimise the incidents that customers loose viewing and reduce the requirement to send tecks to site or have to replace boxes.
Sorry again..
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