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Thread: Two Way Voice Communication Receivers

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    Default Two Way Voice Communication Receivers

    I currently work for a Security Company and I have been researching a product from overseas that requires a two way voice communication receiver at the Monitoring Station - (So as the client can talk directly with the Monitoring Station Operators) Our Monitoring Station does not currently have this type of receiver - Could our current Alarm Reciever be upgraded to the "Two Way Voice Communication Receiver" or would they be required to go with a stand alone one ?

    It will be a tremendous product for our company - Just getting information prior to speaking with Management...Any assistance greatly appreciated...



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    What type of receiver?

    I suspect your question is like asking "can I upgrade my car to a boat". The usual answer is "yes, but"...

    We've integrated our alarm receivers with the phone system such that an inbound call can be passed from the receiver to the operator and back again (the receiver is toned to keep it online and when the operator is finished, it can kiss off).

    How much money would you like to spend?

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    what type of reciever(s) do you have?

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    Quote Originally Posted by downunderdan View Post
    What type of receiver?

    I suspect your question is like asking "can I upgrade my car to a boat". The usual answer is "yes, but"...

    We've integrated our alarm receivers with the phone system such that an inbound call can be passed from the receiver to the operator and back again (the receiver is toned to keep it online and when the operator is finished, it can kiss off).

    How much money would you like to spend?
    Same minute reply!! You had a much more informative reply (of course!)

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    Also, what type of automation software?

    Receiver: Thing that goes under the bed.
    Automation Software: Thing that sits next to the bed.

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    Can someone clarify what we are talking about here?
    I am a little lost...

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    Someone's on a fishing trip. Pass the beer Kneebo.

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    good. I am thirsty

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    Default Receiver and Software -

    We are using the following at present:

    Receiver Fratech FE900
    Auto Software ADSW

    Hope that helps !!

    Thanks again

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    I am sure the Radionics receiver that Bosch sell in Aus while do this, if not Electronics Line in Israel will sell you the receiver and panels, I am almost sure they have no australian agent at the moment. (Electronics Line is a Manufacturer). This is a very common requirement for a CMS in the USA.

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    I am feeling a little stupid here; can someone please tell me why you would want 2 way communication recievers? I am sure there is an intelligent answer but reading downunderdans response about intergration of your RX to your phone system; I cant figure out why you may want to do that?

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    I belive in America at least the Ademco panels can have some sort of voice module added to the system and the control room can communicate to you, if you activate a keypad medical , fire , panic or you can establish two comms with them by pushing certain sequence on the kp, they can also sometimes monitor on site audio only when system is in alarm,

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    The DSC panels have this capability. It is used to listen in to a premises when an alarm has occurred, to determine if an offender is on the premises. The 2 way part is to enable the operator to converse with the client in the event of a medical emergency. This can be very re-assuring to an elderly person who has taken a tumble.

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    This pisstake is an example of two-way voice. You'll note she's communicating with the homeowner via the alarm system.


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    Righto I get it.
    Now it looks lovely to have and what not but in reality would I rush out to invest in it for my control room that i service. Nah.

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    Quote Originally Posted by Hound-Dog View Post
    The DSC panels have this capability. It is used to listen in to a premises when an alarm has occurred, to determine if an offender is on the premises.
    In theory, if the alarm has been set-up properly, the internal screamer(s) should be sounding for the first 5 minutes of an alarm activation. Doesn't this make it a bit hard to hear what's going on at the premises?

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    Quote Originally Posted by Hound-Dog View Post
    The 2 way part is to enable the operator to converse with the client in the event of a medical emergency. This can be very re-assuring to an elderly person who has taken a tumble.
    Isn't this the same as smartlink medicals? We monitor these in our cms. Exact same concept except the call isn't made via the receiver obviously.

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    Quote Originally Posted by Adro View Post
    Isn't this the same as smartlink medicals? We monitor these in our cms. Exact same concept except the call isn't made via the receiver obviously.
    You've answered your own question.

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    Default Pendant Facility

    Thanks for the comments so far - I will try and explain what it is required for: The system has a base station that is obviously connected to the phone socket and power - A portable duress/panic pendant/transmitter is wirelessly connected to the base station - Once the client presses the button on the pendant it sends a signal through to the Montioring Station and when received at the Monitoring Station the operator can actually talk to the client through the PENDANT (unlike other systems on the market where you speak through the base station) my reasoning for looking at this type of system is the current situation where Police will not attend Panic/Duress situation unless they have been confirmed (Unless the fixed two button Armed Hold Up device).

    The Pendant is pre programmed to firstly let the client know that thier call has gone through to the Monitoring Station (Spoken confirmation) the monitoring station staff can then communicate with the client verbally to either confirm any incident/event and take appropriate action - The system also has the capablility to allow one other Emergency Services/Family/Friend etc to also join the conversation. This is obviously a work in progress and before approaching my management about the system I would like to learn as much as possible/costs associated with its implementation if we decide to invest in it. Again thanks for the comments.

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    Quote Originally Posted by alarmman View Post
    In theory, if the alarm has been set-up properly, the internal screamer(s) should be sounding for the first 5 minutes of an alarm activation. Doesn't this make it a bit hard to hear what's going on at the premises?
    Since when do you put the Piezo near the keypad? That is a deterrent for the client who is trying to disarm his system.

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