Page 1 of 2 12 LastLast
Results 1 to 20 of 27

Thread: DM500HD not responding in Dream Up

  1. #1
    Junior Member
    Join Date
    Jan 2008
    Posts
    107
    Thanks
    11
    Thanked 7 Times in 4 Posts
    Rep Power
    200
    Reputation
    45

    Default DM500HD not responding in Dream Up

    Guys

    Think i might of bricked my DM500HD. Flashed it with what obviously turned out to be the wrong firmware and the box never started up again. When i turn it on the green light on the front lights up but nothing else happens.

    I tried to re-flash it with Dream Up through Network and USB but to no avail. Dream Up recognises the box and runs it's initial flashing but then just hangs on "upload completed, waiting for acknowledge". Have i bricked the box or is there a way to recover it?

    Cheers in advance



Look Here ->
  • #2
    Banned

    Join Date
    Jan 2008
    Location
    Northern rivers Nsw Australia
    Age
    81
    Posts
    3,196
    Thanks
    2,018
    Thanked 601 Times in 408 Posts
    Rep Power
    0
    Reputation
    5019

    Default

    I am no expert but most people use a null modem cable in the serial port for flashing.

  • #3
    Junior Member
    Join Date
    Jan 2008
    Posts
    107
    Thanks
    11
    Thanked 7 Times in 4 Posts
    Rep Power
    200
    Reputation
    45

    Default

    The DM500HD doesn't have a serial port hence why you have to do it through USB or the boxes IP

  • #4
    Banned

    Join Date
    Jan 2008
    Location
    Northern rivers Nsw Australia
    Age
    81
    Posts
    3,196
    Thanks
    2,018
    Thanked 601 Times in 408 Posts
    Rep Power
    0
    Reputation
    5019

    Default

    I am definately not an expert

  • The Following User Says Thank You to marty 17 For This Useful Post:

    ultimate_warrior (23-06-12)

  • #5
    Senior Member
    Rick's Avatar
    Join Date
    Nov 2010
    Location
    Tassi
    Posts
    4,160
    Thanks
    4,156
    Thanked 3,458 Times in 1,526 Posts
    Rep Power
    1334
    Reputation
    51695

    Default

    Use DreamUP
    Connect the dm500hd with the USB cable – micro usb in the service port of the box and usb in to PC. Dm500hd should be switched off.
    Connect the dm500hd to the network.
    Start DreamUp – choose the correct Com port. Only active com ports are shown. Often it is port 4. – and press connect.
    The flash software is uploaded to the dm500hd.
    Get the ip from the box. This is the hard part as you cannot get into the menu. Use a program like Angry IP Scanner to find the used ip’s on your network.
    Point your browser – preferably Firefox – to the ip of the dm500hd clone.
    Flash the box with the proper clone software. Some examples you can find on this site.
    When the flashing is finished the reboot button comes.
    Power off and power on – after 1min – the box.

  • The Following 2 Users Say Thank You to Rick For This Useful Post:

    LeroyPatrol (23-06-12),tristen (05-07-12)

  • #6
    Junior Member
    Join Date
    Jan 2008
    Posts
    107
    Thanks
    11
    Thanked 7 Times in 4 Posts
    Rep Power
    200
    Reputation
    45

    Default

    No luck, when the flash software is uploaded to the dm500hd it just hangs at "upload completed, waiting for acknowledge". I have attached a screen shot of this.

    When i try an access it firefox i get connection timed out error.

    I am really stumped, anything else i should try?



    EDIT:
    Could potentially be a network problem in which the box isn't recognising the network connection. This is because when the network cable is plugged into my DM500 I can see this IP in Angry IP but when i connect the cable to the DM500HD i can no longer see the connection even though it lights up on the back of the box. Im at a loss to explain.
    Last edited by ultimate_warrior; 24-06-12 at 01:31 PM. Reason: More info

  • #7
    Senior Member
    Rick's Avatar
    Join Date
    Nov 2010
    Location
    Tassi
    Posts
    4,160
    Thanks
    4,156
    Thanked 3,458 Times in 1,526 Posts
    Rep Power
    1334
    Reputation
    51695

    Default

    try internet explorer, from your screenshot the upload has completed, did you power off the box then power it back up again?

  • #8
    Junior Member
    Join Date
    Jan 2008
    Posts
    107
    Thanks
    11
    Thanked 7 Times in 4 Posts
    Rep Power
    200
    Reputation
    45

    Default

    Yeah I've tried that but like I mentioned above it could potentially be a network problem in which the box isn't recognising the network connection. This is because when the network cable is plugged into my DM500 I can see this IP in Angry IP but when i connect the cable to the DM500HD i can no longer see the connection even though it lights up on the back of the box. Im not an expert with this stuff but an willing to try anything to get it going. Thanks againg for trying to help

  • #9
    Junior Member leecam's Avatar
    Join Date
    Dec 2011
    Posts
    42
    Thanks
    6
    Thanked 14 Times in 12 Posts
    Rep Power
    152
    Reputation
    115

    Default

    Did you hold down power and turn on wait for 20seconds then release power?
    this should get you back to recovery mode to reapply firmware.

    Cam

  • #10
    Junior Member
    Join Date
    Mar 2011
    Posts
    10
    Thanks
    0
    Thanked 2 Times in 2 Posts
    Rep Power
    0
    Reputation
    25

    Default

    use latest dreamup from dream multimedia homepage.
    use the dreamup option "recover bad sectors" before flashing and then click flash.

    optionally also the "fstab" (==how to mount devices) in bootloader might be corrupt. check it with terminal program in boot mode. see
    Last edited by qay_yaqde; 25-06-12 at 05:44 PM.

  • #11
    Junior Member
    Join Date
    Jan 2008
    Posts
    107
    Thanks
    11
    Thanked 7 Times in 4 Posts
    Rep Power
    200
    Reputation
    45

    Default

    No luck with either of your options, although "fstab" looked a little over my head so i didn't attempt it. Looks like I have dead box. Thanks for you help guys anyway.

  • #12
    Junior Member
    Join Date
    Jan 2011
    Location
    World
    Posts
    19
    Thanks
    1
    Thanked 3 Times in 3 Posts
    Rep Power
    0
    Reputation
    25

    Default

    Use older version of DreamUP

  • #13
    Junior Member
    Join Date
    Mar 2011
    Posts
    10
    Thanks
    0
    Thanked 2 Times in 2 Posts
    Rep Power
    0
    Reputation
    25

    Default

    no clonesupport by me from other side of ocean (just saw the ferrari icon). i have none, so no idea how to bypass the security chip...

    be patient and look for appropriate forums in inet. they are out there....
    maybe
    if you have sim2, whatever this is
    Last edited by qay_yaqde; 26-06-12 at 10:24 PM.

  • The Following User Says Thank You to qay_yaqde For This Useful Post:

    ultimate_warrior (26-06-12)

  • #14
    Junior Member
    Join Date
    Jan 2008
    Posts
    107
    Thanks
    11
    Thanked 7 Times in 4 Posts
    Rep Power
    200
    Reputation
    45

    Default

    After trying everything I was unable to get the box going again. Snookums was kind enough to offer to take a look at it for me. It appears I managed to cook the bootloader as a result of loading the wrong firmware. After 8hr of invested time Snookums was able to get it up and running again and only asked for the smallest fee considering the time invested to get it going again. I couldn't thank him enough as it was going to be an expensive door stop before he offered to have a look at it for me.

  • The Following 4 Users Say Thank You to ultimate_warrior For This Useful Post:

    mtv (04-07-12),Rick (04-07-12),tristen (05-07-12),weirdo (05-07-12)

  • #15
    2014 Austech AFL tipping champion.

    Join Date
    Mar 2009
    Location
    Maylands / Lesmurdie WA
    Age
    53
    Posts
    3,399
    Thanks
    192
    Thanked 1,523 Times in 804 Posts
    Rep Power
    540
    Reputation
    12203

    Default

    That's what this forum is all about,

  • #16
    Senior Member
    weirdo's Avatar
    Join Date
    Jan 2008
    Posts
    5,458
    Thanks
    4,638
    Thanked 3,135 Times in 1,633 Posts
    Rep Power
    0
    Reputation
    29602

    Default

    Good onya Snookums, and here I thought you were an .rs.h.l.
    wanna buy some vowels?

  • The Following User Says Thank You to weirdo For This Useful Post:

    Rick (05-07-12)

  • #17
    Premium Member

    Join Date
    Jan 2008
    Posts
    4,311
    Thanks
    5,979
    Thanked 4,171 Times in 1,771 Posts
    Rep Power
    1348
    Reputation
    50392

    Default

    Quote Originally Posted by ultimate_warrior View Post
    After trying everything I was unable to get the box going again. Snookums was kind enough to offer to take a look at it for me. It appears I managed to cook the bootloader as a result of loading the wrong firmware. After 8hr of invested time Snookums was able to get it up and running again and only asked for the smallest fee considering the time invested to get it going again. I couldn't thank him enough as it was going to be an expensive door stop before he offered to have a look at it for me.
    Thank you for keeping is informed regarding the outcome.

    Three cheers for Snookums for coming to the rescue. It's responses like that that restore my faith in people.

  • The Following 5 Users Say Thank You to tristen For This Useful Post:

    admin (24-06-13),LeroyPatrol (05-07-12),Rick (05-07-12),weirdo (05-07-12),zeke.damien (10-07-12)

  • #18
    Junior Member
    Join Date
    Apr 2013
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Reputation
    10

    Default

    I've got exactly the same issue. How do I fix this problem Snookums.

  • #19
    Junior Member
    Join Date
    May 2013
    Posts
    8
    Thanks
    3
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Reputation
    10

    Default

    I have Bricked DM500HD Original, any advice at all, thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • #20
    Senior Member
    weirdo's Avatar
    Join Date
    Jan 2008
    Posts
    5,458
    Thanks
    4,638
    Thanked 3,135 Times in 1,633 Posts
    Rep Power
    0
    Reputation
    29602

    Default

    Quote Originally Posted by Search40 View Post
    I have Bricked DM500HD Original, any advice at all, thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    You're likely to get a better response if you give some more info on how you bricked it Search40 and whatever symptoms the box shows or doesn't
    Never owned a DM500HD myself, only DM500 so not sure if they have the same external power supply. These power supply units can stuff up quite easily on the DM500 so if yours is similar might be worth trying another?

  • The Following User Says Thank You to weirdo For This Useful Post:

    Search40 (22-05-13)

  • Page 1 of 2 12 LastLast

    Bookmarks

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •