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Thread: DAS NX12 disable reporting

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    Junior Member oldsalt's Avatar
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    Question DAS NX12 disable reporting

    I just had the RAA security guy here.

    After four hours he managed to finally program the alarm for monitoring.

    Then he came back and said he needed to fix a problem that every time we armed or disarmed, it would report back to base at a call cost of 30 cents each time.

    They use a 13 number for monitoring.

    After trying for about 20 minutes I told him not to worry and that I would ask how to do it on Austech.

    Can anyone please tell me how to disable reporting every time we arm or disarm, otherwise I can see me increasing Telstra's profits big time.



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    Provided you have the installer code it's a simple process.

    *8 [INSTALLER CODE] 0# (Enters panel programming)
    9# (Selects Event Report Summary Feature. You'll likely see zone LEDs 1,2,3,4,6,8 on)
    3* (Disables Open/Close Reports)
    # (Exits Feature)
    [Exit] [Exit] (exits panel programming)
    NOTE: Given the tech has no understanding of the system at all, it's likely there's a lot more that's going to be required to ensure it's reporting correctly. IE: Test reports programmed, tampers programmed etc etc. In honesty, I'd be contacting RAA and telling them to get a competent tech back out to site to do the job properly. From start to finish, a full default, reprogam and commissioning should take no longer than 10 minutes on your system from someone who knows what they're doing provided the system is functioning correctly.

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    Junior Member oldsalt's Avatar
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    He was an Indian bloke, anyway, he ended up phoning his supervisor and was guided through the process.

    He tells me it's alright now and won't report when arming and disarming.

    4.75 hours to do the job, he only had to reprogram after I found out that last mob I used weren't licenced.

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    Quote Originally Posted by oldsalt View Post
    He was an Indian bloke, anyway, he ended up phoning his supervisor and was guided through the process.

    He tells me it's alright now and won't report when arming and disarming.

    4.75 hours to do the job, he only had to reprogram after I found out that last mob I used weren't licenced.
    Makes you wonder about his credentials as well

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    4.5 hrs... including travel? or on site????

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    Junior Member oldsalt's Avatar
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    On site = 4.75 hours, travel is normally 3 hours return, he took 2.25 hours just to get here.

    The wife was about to ask him if he was staying for dinner.

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    a basic nx should take about 4.75 minutes to program

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    Quote Originally Posted by FordTech View Post
    a basic nx should take about 4.75 minutes to program
    Actually, I can do it in 284 seconds

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    I'm sorry, but some of the comments on this thread and the sneering which followed is quite inappropriate.

    A person's race or ethnicity is irrelevant. There is no shortage of white Anglo-Saxon Australian-born installers who are clueless morons. I would also be looking at the person who sent them.

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    Junior Member oldsalt's Avatar
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    Quote Originally Posted by downunderdan View Post
    I'm sorry, but some of the comments on this thread and the sneering which followed is quite inappropriate.

    A person's race or ethnicity is irrelevant. There is no shortage of white Anglo-Saxon Australian-born installers who are clueless morons. I would also be looking at the person who sent them.
    You are being a bit precious, the fact was he is an Indian and I fail to read any sneering.

    Are we not allowed to describe a person by their race anymore?

    Trolling me thinks
    Last edited by oldsalt; 18-10-12 at 01:08 PM.

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    Police describing persons of interest 20 years ago.

    Couple of fat abo's about 20 years old, 180cm seen drinking goon at the park.

    10 years ago:

    2 aboriginal males, large build, roughly 20yo, 180cm seen drinking from a silver pouch at the park

    Today:

    2 males, solid build, dark complextion, roughly 20yo, seen drinking at the park

    10 years time:

    2 persons, roughly 20 yo, seen comsuming what is presumably liquid at the park

    20 years time:

    2 humans, recently post school, seen orally consuming at the park.

    50 years time:

    2 entities seen at the park.

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    The way downiunderdan jumped to the guys defense, makes one wonder about his Ethnicity!
    Any person, black, white, or yellow, who takes that long to program an NX, is either 2 pounds short of a loaf, or seriously demented!

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    Junior Member oldsalt's Avatar
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    UPDATE

    I have just received my Telstra bill.

    On the day this RAA guy programed my alarm, there are 47 (FOURTY SEVEN) calls back to base.

    They use a 13 number, so it was 47 by 35 cents a pop.

    The calls were from a few seconds up to 32 seconds.

    Why would he need to test the alarm 47 times?

    EDIT: It was 67 calls not 47
    Last edited by oldsalt; 12-11-12 at 11:14 AM. Reason: UPDATE

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    Check the time/date on the Telstra bill. If they are regular they could be test calls (should be weekly) or they could be open/closes (every time you arm/disarm the alarm). For a domestic like yours open/close should not be programmed in. The monitoring centre can tell you exactly what is generating them.

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    Junior Member oldsalt's Avatar
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    They are all on the 16/10 and that's the day he programed it.

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    Quote Originally Posted by oldsalt View Post
    He was an Indian bloke, anyway, he ended up phoning his supervisor and was guided through the process.

    He tells me it's alright now and won't report when arming and disarming.

    4.75 hours to do the job, he only had to reprogram after I found out that last mob I used weren't licenced.
    Given that he took 4.75 hours & obviously had some difficulty then I would guess that he made plenty of test attempts to confirm that he hadn't achieved his objective of disabling the open/close reports.

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