Results 1 to 3 of 3

Thread: Tecom / Permaconn sending closing signal twice hours appart

  1. #1
    Junior Member
    Join Date
    Apr 2009
    Location
    Melbourne
    Age
    38
    Posts
    172
    Thanks
    3
    Thanked 16 Times in 13 Posts
    Rep Power
    189
    Reputation
    104

    Default Tecom / Permaconn sending closing signal twice hours appart

    Hello all,

    One of my sites has a challenger panel with a permaconn (dialer interface DI300) and it keeps reporting the closing signal twice, hours apart.

    User would arm the system at a normal time and will send the closing signal at that time, then the next day around 5:30 am the panel sends its daily timer test AND sends the same closing signal again (aprox 10 seconds before timer test)

    Its always the same user reported that armed it the night before, as in if user 200 arms at night it sends user 200 in the morning also closing, if it was user 251 than its 251 ect, so its not the same user always reporting.

    There shouldn't be anything to auto arm that area, even if there was it wouldn't report different user codes.

    This is a new site, and looking through the history it hasnt always done this, looks like it only started when i was last onsite, the permaconn was powered off a lock power supply as a temp measure but voltage must have droped and reported low DC and Batt volt, now has correct power supply and power and batt are ok.

    Not sure if its the permaconn playing tricks, or the panel, easily tested by maybe powering down the permaconn or even also panel, if no fix unplug the panel from the permaconn and let it dial on landline only and see if it reports to the backup dialer account, however this requires more and more site visits, disruptions and cant downgrade there monitoring to dialer only just to test.

    Anyone had this issue before??



Look Here ->
  • #2
    Junior Member
    Join Date
    Nov 2012
    Location
    Brisbane
    Posts
    7
    Thanks
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Reputation
    20

    Default

    I would check the history of the panel to see if there any FTC messages - a Challenger will show you a heap of stuff like DTMF Ack Not Detected, Redialling etc. Typically the panel will buffer a signal that fails to communicate and then send it the next time the dialler is triggered and is able to get through - in this case, when the auto test occurs.
    Short of that, I would try dropping it back on a PSTN line and see if it does it again.

  • #3
    Senior Member
    intelliGEORGE's Avatar
    Join Date
    Jan 2008
    Location
    Sydney, AUSTRALIA
    Age
    43
    Posts
    4,106
    Thanks
    884
    Thanked 1,484 Times in 691 Posts
    Rep Power
    478
    Reputation
    7236

    Default Re: Tecom / Permaconn sending closing signal twice hours appart

    I had the same problem with a challenger and a UHS unit. Check challenger review for DTMF errors and radial attempts, if you have these events in history you'll need to upgrade the firmware on the challenger.

    Sent from my GT-P5100 using Tapatalk 2

  • Bookmarks

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •