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Thread: Pennytel Setup

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    Question Pennytel Setup



    Hi All
    I'm chasing the best settings for my ata(Linksys PAP2-t). Calls are working but people on the other end say they have trouble hearing me. My end is crystal clear. I've tried changing the codec to 729a and 711a but both are the same. Any suggestions?



  2. #2
    Senior Member Philquad's Avatar
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    Default

    try this

    Dear Phill,

    Good Day,
    Kindly please follow all the configuration setup below:

    XLITE DOWNLOAD AND SETTINGS


    This is the download link -

    Right click on the interface and click on "Sip account setting", after that please follow this setting on your Xlite softphone :
    Display Name: Pennytel Account Number
    Username : Pennytel account number
    password : voip password (Account > support center > Pennytel settings > Your account details)
    Authentication Username: Pennytel account number
    Domain : sip.pennytel.com
    tick the "Register with domain and receive incoming calls"
    Send outbound via: Target Domain

    Please restart your computer once you done with the settings
    Remember, if there is a prompt asking to upgrade the Xlite version, please ignore and press "No"



    TROUBLESHOOTING :

    XLITE ADVANCE SETTINGS [FOR AUDIO ISSUES]


    Please refer below for X-lite advance settings :

    Dial ***7469 (SEND).
    This will bring up the advanced settings window
    Filter for honor
    Double click on the honor entry and change the value to 1

    Right click on the interface and click on options – advanced – audio codecs
    Please remove all codecs except G711A and G711U

    If you are having difficulties with your xlite please cross check your settings with the following:

    Account Tab

    User Details
    Display Name: <pennytel number>
    Username: <pennytel number>
    password: <pennytel voip password>
    authorization user name: <pennytel number>
    domain: sip.pennytel.com

    Domain Proxy
    Register with Domain and received incoming calls - checked
    Send outbound via: domain

    Dialing plan: #1\a\a.T;match=1;prestrip=2;

    Topology Tab

    IP Address
    Use local IP Address - ticked

    STUN Server
    Discover Server - ticked
    Enable ICE checked

    Ports used on local computer
    Manually specify range 5061 - 5062

    Use Xtunnels - never

    Advanced Tab

    Reregister every 3600 seconds
    Min. time 20 seconds
    max. time 1800 seconds

    Advance Options
    Send SIP Keep-alives - checked
    Use rport - checked

    We would also recommend that you configure the following advance set up:

    1. Enable filter for honor

    Dial ***7469 (SEND)
    This will bring up the advanced settings window
    Filter for honor
    Double click on the honor entry and change the value to 1
    Save and restart.

    2. Manually forced a DNS on x-lte
    Options>Advanced>Network>DNS
    Set primary to 203.166.6.162
    Set secondary to 202.85.241.11

    3. If you are using the free version, disable all codecs aside from g711u and g711a
    Options>Advanced>Audio Codecs>

    4. Disable Video codecs as well
    Options>Advanced>Audio Codecs>

    If you are still having any further difficulties with the connection I would recommend that you forward ports 5060 - 5061 udp and 10000-20000 udp to the ip address of your pc. For details on port forwarding please refer to .



    Should you need any further help please do not hesitate to contact us again
    Thank you for choosing PennyTel
    Have a great day

    Regards,
    Nandakumar
    Pennytel Support
    Ph: 777 (on the PennyTel VoIP Network)
    Email: support@pennytel.com




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