Android - Samsung Galaxy S4 - Email Attachments

[garrycol]

My phone is a Samsung Galaxy S4 with Andoid 5.0.1

When I receive an email with an attachment I am cannot open the attachment.

When you open the email it has the attachment symbol - a paper clip. When you click on that it gives two options - Preview or Download.

If you hit Preview it says it says you have to download the email before you can download the attachment - but the email is already open.

Likewise if you hit Download the same message comes up.

So if the email is already open how do you download it - seems like a circular argument. Then how do you open the attachments?

Thanks

Garry

[mtrbo]

scroll down and wait untill it down loads

[ol' boy]

Open the mail app. Settings ---> manage accounts ---> click the mail account ---->Sync settings ----> change limit retrieval size to unlimited.
And also make sure you have allowed downloading attachment over Mobile Data

Then

When you open the main email that shows the attachment, you need to take your finger and swipe bottom to the top of your screen.
A little window will show up to download al details. After that you will get a circular blue ring.
Once that is done go back into attachment and your attachment will appear.

[garrycol]

Thanks to you guys - all sorted now

Cheers

garry