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Thread: IPTV Support Technician - Job Opportunity

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    Junior Member CombiTel's Avatar
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    Default IPTV Support Technician - Job Opportunity

    LOCATION
    Melbourne, Australia

    COMPANY DESCRIPTION
    CombiTel Group is a market leader in IPTV, Video On-Demand and Digital Signage solutions for both service providers and enterprises. We service customers across the Asia Pacific region from our offices in Australia and New Zealand.

    We integrate and resell 3rd-party products as well as sell our own solutions internationally. Our software development team at Omniscreen creates applications in-house, including our flagship product, Omniscreen Pilot.

    JOB DESCRIPTION
    We are looking for an enthusiastic technician to join our experienced team in Cheltenham, a bayside Melbourne suburb. The successful candidate will play an importat role in ambitious TV, radio and digital signage delivery projects. They include IPTV, COFDM and QAM headends, various software platforms for multimedia content management and delivery to multiple devices such as connected TVs, set-top boxes, signage terminals, tablets and mobile phones.

    This is a unique opportunity to continuously learn something new and to work with a variety of technologies and diverse customers.

    Your responsibilities will include:

    - Responding to support calls/tickets via telephone, email and web portal;
    - Troubleshooting technical issues;
    - Pre-sales assistance with demos and tests;
    - Maintaining all case/issue/ticket history on CombiTel Help Desk system;
    - Installation and configuration of software and hardware;
    - Visiting customer sites across Australia (all states) and overseas.

    This job involves constant contact with team members, customers, suppliers and technology partners. So the successful candidate must be available for interstate and overseas travel.

    QUALIFICATIONS AND SKILLS
    The successful candidate must have:
    • TAFE diploma in Computers, Electronics, Electrical Engineering or a similar qualification in these disciplines;
    • Excellent English communication skills;
    • Working knowledge of PCs and common office software;
    • Exposure to Unix/Linux OS;
    • Working knowledge of general cabling/installation practices;
    • Good understanding of IP/data networks;
    • Familiarity with TV/radio antennas and cabling;
    • Drivers licence.


    ADDITIONAL INFORMATION

    Please apply .
    When applying, please submit a cover letter addressing the job requirements and your resume containing full details of your employment history and qualifications.

    Direct applicants only, no agencies please.
    Last edited by CombiTel; 15-04-16 at 01:40 AM.



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    Please post in the BST section.

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