SES 7 108.2E

An odd thing started happening to my paid satellite service (Indovision). Channels started going black/blank.
My decoder shows them tuned, locked and even 'paid for' with the subscriber card. The EPG is showing data, but there is nothing showing.

My tuners aren't busy with other shows.

I thought perhaps the transponder data had changed so I made sure I had a lock, and then, when I tuned in a working channel, I selected 'show all channels on this transponder' and it seems each transponder is missing channels.

So it can't be a tuning issue, correct? I mean, if I have a lock on a transponder, and I'm getting 18/22 channels...

why would 2 be out?

I thought perhaps that the provider dropped them from the lineup, but after checking with them, no, they haven't.

So I'm trying to determine if the issue is on my end or on the providers.

The provider has been non-responsive for 5 weeks now. I finally got them to agree to go to a 'test site' and test to see if they too are missing the channels. But that so far, has taken days.

Is there something obviously I'm missing?

Thank you for any help.
-Gimpel