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ACMA Holds Telcos Accountable To Ensure They Provide What They Offer
So good points here, including:
ACMA research found that almost one in six households moving to an NBN service was left without a working connection for more than a week. For almost one in 10 households, the interruption was for more than two weeks.
In response, new ACMA rules will require telcos to:
conduct a line test to check their customer’s new NBN service is working after installation
verify that any existing copper line used to connect a customer to their new NBN service is capable of delivering the maximum data speed specified in their chosen plan
offer an interim service or make another acceptable arrangement to customers where their new NBN service is not working and can’t be fixed within three days.
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