Hi all,

I was just wondering whether anyone could offer some advice on this one....

Maybe I am getting old and grumpy - but I still kind of think I have a half decent understanding of networking - so here goes.....

When using the provided DNS (set in modem/router) and I try to go to the website the browser cannot resolve the address.

The DNS is set to : 203.0.178.191 and 203.215.29.191 - (yep - iiNet)

I cannot ping . I can ping the ip address 204.141.99.79 from a command prompt.

As soon as I change the DNS (Windows 7 adaptor settings) to the google DNS (8.8.8.8) then the site becomes visible.

When I tested using the neighbours network (used default DNS - different ISP - so I guess different DNS) the site was visible.

This happens both on my home machine and my work machine (same ISP / same DNS). Totally different physical location. One connection is NBN FTP and the other ADSL 2.

A mobile device - wireless connected to router - will not resolve the address at either location.

So not a machine problem.

Was patiently working with "support" for a couple of hours ... " ipconfig/flushdns, ipconfig /registerdns, ipconfig /release, ipconfig /renew, netsh winsock " (which if I understand correctly shows they don't really understand the problem)

Finally lost my cool with the "support" (after 4 hours) when they wanted to jam firmware for a different router onto my router. Technician closed the case saying

"Customer has the modem for a few years already
- customer refuses to to a reset on the modem
All t/s exhausted
Website is operational
=====
BACK TO CSR
Customer refuses to do basic t/s
Customer refuses to rest modem - customer is aware that this might resolve the issue "

I did ask whether they were willing to change the DNS on his machine to the one mentioned above but he said that wont fix it.......

I cannot understand why one DNS works and the other does not. Unless we are talking specific ISP blocking or geoblocking of some description.

Any suggestions from all the networking gurus out there ???

Thank you for any help,

Cheers
jglnb