Trying to get an ipad going, a lady where i live in the village came to me to try and get her ipad working, she forgot her password etc. she said i could start again from scratch, so i did the restore and factory reset trick, but after all that the bloody thing still wants password and id, so much for factory reset, to make matters worse she does not have a computer so she cant get any emails, i hate apple so i dont know what else i can do ???