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Thread: Tecom C4 solfware and Challenger 10 system

  1. #1
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    Default Tecom C4 solfware and Challenger 10 system

    I have an issue when using Tecom c4 solfware to program and monitor challenger 10 system !
    I create an user with a PIN and an active card, I also assign that user to an acccess level which includes a card reader as its access point and a 24/7 time frame.
    The problem is , when I present the card to the card reader, the system denies access. it does recognise the user but doesnt grant access to that user.
    Here is the detail annoucement on the system : " Access dennied to user 1 ( card 1 ), reason : no access "
    Does anyone know how to solve this, please help me !



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  • #2
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    You'd be more likely to receive help by posting in the correct section, which in this instance is the section, where security alarm installers frequent.

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    Oh, i was so stupid ! it's my first time on this forum anyway. Thankyou so much for your advice !

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    Thanks for your gracious response.

    Welcome to the forum.

    I hope that you get your security problem sorted out quickly.

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