I have an issue when using Tecom c4 solfware to program and monitor challenger 10 system !
I create an user with a PIN and an active card, I also assign that user to an acccess level which includes a card reader as its access point and a 24/7 time frame.
The problem is , when I present the card to the card reader, the system denies access. it does recognise the user but doesnt grant access to that user.
Here is the detail annoucement on the system : " Access dennied to user 1 ( card 1 ), reason : no access "
Does anyone know how to solve this, please help me !