Make and model number of the TV would help. The remote control only calls for the guide to appear and not its appearance.
The guide layout is typically changed with the red, green, yellow or blue buttons depending upon the manufacturer.
Onto my third Harmony 650 now and love it as a device. The kids wear them out, but for the price point and macros it is my go to device.
Recommend and set them up for my customers, including channel icons. Programming is the most tedious part of the whole setup.
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