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Thread: gouging.... KSP KTM my local dealer

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    Default gouging.... KSP KTM my local dealer

    In light of my gouging 1st service charge today, I though I'd do a post.

    It was the 1,000km service on my KTM 1190 Adv R for a grand total of $535. The most ridiculous charge was the $55 decontamination charge.

    But really it was a wash, before they take it into their apparently intrinsically clean workshop :roll eyes: The bike was literally ridden though a couple of puddles not through mud with chunks hanging off it.

    At Pre Delivery the dealer I bought the bike from put in a Unifilter air filter and prefilters. But my local dealer that did the service said they don't check these at first service because well...it's a first service. But they actually did and I got a call saying the prefilters were starting to perish. I said to claim warranty, it's a new bike after all, but no they wouldn't so I paid for them plus extra labour because I called back 10 mins later after chatting to the dealer I bought the bike from, before I gave the go ahead and they said the bike was all back together. But I didn't get a call Tues arvo to say my bike was ready but 24hrs later (yesterday) so I don't think it was back together at all!!

    So what's the most ridiculous charge you've ever had when you've had your bike or car serviced?

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    Quote Originally Posted by LeroyPatrol View Post
    The most ridiculous charge was the $55 decontamination charge.
    I guess that’s the charge for the mechanic to wash his hands after working on the bike!

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    buying anything motorcycle / car / boat / jetski is a gouge mate , and a lot worse if that machine is made in Europe. Parts for these said machines are sourced as cheaply as possible from third world eastern bloc shithole countries and the profits are massive. Local dealers continue this gouge because they think they are selling a superior product to the japanese. Its a croc which i will never contribute to.

    nowadays i ask for a detailed quote before anyone touches any of my stuff. and if i see anything unreasonable i go elsewhere

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    Guy that works for my father had been head mechanic at a number of stealerships.
    He left the car dealership where he was working and they replaced him with a guy that had spent his entire short career on earthmoving equipment. This " factory trained specialist" does not have the knowledge of Cars local mechanics do.

    People are taking their cars for the dealer servicing and paying through the nose to have it worked on by a bunch of Complete dillatantes. They ring my father wanting to talk to the guy because no one there knows the most simple things pertaining to that make of vehicle. My father tells them, if you want to talk to him on MY time, it's $60 a minute, half of what you charge.
    ATM there is this " Head" mechanic, 1 young mechanic just out of his time and the rest are all apprentices, nearly all of them completely devoid of and brand specific training outside the stealership. They have asked him to come back, numerous times but his reply suggests preference to performing a self nutering procedure with a rusty stanley knife than returning there.
    There isn't a place in town he couldn't walk into and get a job to start with the next day.

    A favourite stitch up I have seen is workshop supplies ( rags) and disposal fees for contaminated materials ( used rags). Seems they just think up any bullshit excuse to fleece you these days. Apart from that, they are renowned for NOT doing the work they are supposed to in these " Services". I will say though that the place that serviced my Harley a couple of times did an excellent job. You could feel the thing was different and on song. They were a pretty unusual crowd though. They really did give the unimaginable impression of putting the customers before outright profit and did that on several occasions. Unfortunately the owner died, the place changed hands and moved and was never the same again.

    I wouldn't buy any vehicle new Now. You loose so much on depreciation straight away and then the servicing they try to lock you into in order not to void warranty which is a crock anyway is a bank balance rape again.

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    Quote Originally Posted by VroomVroom View Post
    buying anything motorcycle / car / boat / jetski is a gouge mate , and a lot worse if that machine is made in Europe.
    I have ( made the mistake of) owned a few euro cars.
    Parts here are just a joke in price even by automotive rip off standards. If you can get them sent from the UK or other euro countries, they -can- be cheaper than buying the same bits for a Holden or ford. Bought some kits as well for things like power steer and wheel bearings as well as fuel pump. national debt here, cheaper as chips buying online and having sent here.

    I was quoted many years ago $86 ea for glow plugs for the Mrs little Pug. Bought the OEM brand online from france for $32 for the SET delivered. Another one was Brake lines. Well over $100 Ea here even from an off brand importer, bought a set for just over $50 from the UK and they came in factory boxes.
    Had similar things with my Mercs as well. Guy I knew bought in a whole injection pump brand new for about 1/4 what everyone here quoted him to reco his. Then after he changed it and pulled the old one apart and figured he could rebuild it, He bought a Kit online for next to nothing, did it and sold it to another guy that was running the thing for 3 years I knew of. Luxury here is Holden or cheaper there.

    Mate of Mine for years has been going to germany to Visit family and brings back minimal clothing but a few clutch kits for his 911 Porsche. Pays peanuts for them there but sells them here for enough to substantially pay for his trip. Range rover headlights have been a good earn for him as well. About $2400 here, he buys them in the UK, has them sent to his parents house and makes a fortune on brining them back and selling them here.

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    Buy second hand(save a motsa) and learn the joy of servicing, fixing and making you hands dirty yourself, priceless.

    OK I know everybody is different but I am annoyed that so many people these days have become so dependant on all these 'services' that they are virtually asking to be price gouged.
    It is the new normal.
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    The problem with so many modern vehicles though, nomeat, is you can't do a bl**dy thing to them without a computer! Some cars it's faster to remove the entire engine just to perform a basic service (SMART IIRC)
    I'm out of my mind, but feel free to leave a message...

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    Quote Originally Posted by VroomVroom View Post
    buying anything motorcycle / car / boat / jetski is a gouge mate , and a lot worse if that machine is made in Europe. Parts for these said machines are sourced as cheaply as possible from third world eastern bloc shithole countries and the profits are massive. Local dealers continue this gouge because they think they are selling a superior product to the japanese. Its a croc which i will never contribute to.

    nowadays i ask for a detailed quote before anyone touches any of my stuff. and if i see anything unreasonable i go elsewhere
    I got a quote but apparently it means nothing! They also walked around my bike and checked it out and gave me the quote. If it was that bad why didn't the say something? That's because it wasn't bad at all.

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    Quote Originally Posted by nomeat View Post
    Buy second hand(save a motsa) and learn the joy of servicing, fixing and making you hands dirty yourself, priceless.

    OK I know everybody is different but I am annoyed that so many people these days have become so dependant on all these 'services' that they are virtually asking to be price gouged.
    It is the new normal.
    It's a new bike but a 2016 model with 0km. The same bike is advertised on bikesales for the same price many times, 2nd hand and all with approx. 25,000km. I think I did ok.

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    I have heard of the decontamination charge here in ACT but the bike was covered in mud from top to bottom but I don't think it was $55.

    $55 to hit it with a pressure washer seems a bit steep you can get a car washed for that or less.

    Some times I should charge a decontamination charge on customers cars, If I presented my car in the state some people do I would be embarrassed.

    SS Dave

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    Quote Originally Posted by SS Dave View Post
    I have heard of the decontamination charge here in ACT but the bike was covered in mud from top to bottom but I don't think it was $55.

    $55 to hit it with a pressure washer seems a bit steep you can get a car washed for that or less.

    Some times I should charge a decontamination charge on customers cars, If I presented my car in the state some people do I would be embarrassed.

    SS Dave
    This is a good point. My old man used to tell me that presenting your car, regardless of it's age, to a mechanic in a reasonable and tidy condition shows that you care and he/or she (gotta say that these days) is more likely to care too.
    The fact that there's a highway to hell and a stairway to heaven says a lot about the anticipated traffic flow.

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    Quote Originally Posted by enf View Post
    This is a good point. My old man used to tell me that presenting your car, regardless of it's age, to a mechanic in a reasonable and tidy condition shows that you care and he/or she (gotta say that these days) is more likely to care too.
    I agree the care factor on disgusting cars is not as high as a tidy car even just getting rid of the rubbish and a quick vacuum is all that's needed.

    That can apply to a bike as well.


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    Last edited by SS Dave; 29-06-19 at 09:59 AM.
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    Quote Originally Posted by SS Dave View Post
    I agree the care factor on disgusting cars is not as high as a tidy car even just getting rid of the rubish and a quick vacume is all thats needed.

    SS dave
    If I had to have something mechanical done I always made sure to Degrease the engine/ driveline. Never let them get filthy anyway but I would point this out and tell the mechanic I did it because there is nothing worse than working in encrusted shit and I always saw they were appreciative and surprised I would do that.

    The ones that really amaze me are the people that put ads up trying to sell their cars and the things are Putrid inside with fast food wrappers on the floor and the thing looking like pigs have lived in it.... which they probably have.
    The real doozies are the ones that take pictures of the interior through the dirty Windows with all the reflections because you know the lazy filthy slobs were so slack they couldn't even be fked to go inside and get the keys to unlock the thing to take the pics.

    The pics of the thing looking like it is fit for the Tip is usually complemented by a description of the thing being in good " Conditions" and then a note of the thing just requiring a new, engine, gearbox or some other major/ expensive component proving it is in fact Fked if there was any doubt left by the pictures.
    Just to really top things off, they usually then put some completely Laughable price on the thing.

    I used to buy and sell a few cars in my younger days well before the advent of the net. If I went to a place and the lawn was overgrown and there was shit in the front yard everywhere, I just kept driving because I knew damn well what the car was going to be like and how it had been treated.
    I went with a mate of my son a while back to look at cars for him and came across one that was at a modest home but the place was manicured to perfection. Soon as we pulled up and before the guy opened the garage, I said to the young bloke, this will be a car worth looking at.

    When the guy pointed out the Mirror he had scraped and confessed the repairer didn't match the colour perfectly to the rest of the car, I looked at the young fella and smiled. Bought the car and it was as immaculate as the guys house.

    Still don't get how people are so lazy and stupid not to at least pay to have a car cleaned they are trying to sell but I spose it's a good job they are so stupid and make such clear warnings for those that have a clue not to go near them.

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    i always make sure my car is clean as well for that same reason I want whomever works on it to care too!

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    Quote Originally Posted by nomeat View Post
    Buy second hand(save a motsa) and learn the joy of servicing, fixing and making you hands dirty yourself, priceless.

    OK I know everybody is different but I am annoyed that so many people these days have become so dependant on all these 'services' that they are virtually asking to be price gouged.
    It is the new normal.
    Its a great Aussie past time, i never pay anyone for something i can do myself especially vehicle servicing/maintenance . Might take me a little longer but i will take more care as its my own vehicle.

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    Quote Originally Posted by nomeat View Post
    Buy second hand(save a motsa) and learn the joy of servicing, fixing and making you hands dirty yourself, priceless.

    OK I know everybody is different but I am annoyed that so many people these days have become so dependant on all these 'services' that they are virtually asking to be price gouged.
    It is the new normal.
    I do everything myself. In the last week I have removed my son V6 manifold and replaced his leaking LIM gaskets. Whist I was doing this I was also doing our second replacement Shopping car (VE Commodore) as I replaced the 4 struts with new monroe ones + new front disc rotors. I have always done all related car stuff myself, I hate rip off merchant, intimated by the dealers "oOOOH If you do this you wont get warranty" Even when we bought the Last year Holden VF SS I resurrected my notebook, I bough a copy of ELM Street Software for Holdens VZ to VF and the 327 Cable and I do all my diagnostic myself and if a old stroke ridden man can do this others should do the same

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    Quote Originally Posted by Mr 672A View Post
    I do all my diagnostic myself and if a old stroke ridden man can do this others should do the same
    butbutbutbut.............how can you expect the younger gen to dabble in the dark arts of vehicle mechanics ???..........unless said work can be achieved by fiddling with the touch screen ??

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    while a vehicle is new I don't mind getting it serviced by a qualified mechanic who isn't going to tear me a new one so that if you need to do a warranty claim then the dealer can't question it.
    If getting serviced at a dealer and your vehicle is out of warranty, the manufactures look favourably on this and often give good will many years out of warranty depending on the issue and the brand.
    I often do all the minor services and as things come out of warranty I start doing all the work. This KTM I just had service will NOT being going back to the dealer!!

    Leroy

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    Quote Originally Posted by alpha0ne View Post
    butbutbutbut.............how can you expect the younger gen to dabble in the dark arts of vehicle mechanics ???..........unless said work can be achieved by fiddling with the touch screen ??
    When I was a young bloke, before Colour TV, Pretty much every young guy worked on his old hand me down shitbox. Kinda had to because reliable was a very different thing then to what it is now and a lot of what we had wasn't too reliable even by the old much lower standards.

    Now days it seems the great majority of young guys wouldn't know how to check the oil let alone change it. There are still the rev heads mainly into turblows Who seem intent on making the things as attractive to the cops and giving them as much as possible to fine or defect them for but they seem to be the great minority against the ones that literally can't change a headlight or tail light globe. Plenty of my kids friends come to me for things like that..... or ring me in a panic because the engine check light came on.

    When I was young, most of us were glad to have a car that got us to where we wanted to go. If it broke down and we were able to fix it on the side of the road, wasn't an issue. Now days kids seem to be on their 2nd brand new car time they are 23 and deem the first one to be worn out when the brake pads need changing necessitating going into debt for another 5 years. I have never owned a new car in my life and don't intend to... unless my lotto ticket comes in tomorrow night. Not that I can't afford a new car, I just don't see the value in one and my old ones are perfectly fine and get me anywhere I want to go in plenty of comfort for me.
    Plus the newer they are the more overly complicated and less you can do yourself. I have zero desire for something I have to undo an engine mount on and takes half a day to change the plugs on or remove half the front of the car to change a globe.

    Young girls seem to be the worst with new cars. HAVE to get a new car by the time they are 21 as if they will become social outcasts and disowned by their friends if they don't.

    Plenty of 30 Yo petrol heads out their driving their rice rockets they have ploughed $50K into with all the parts they have broken and the car is still only worth $5k and they have nothing to their name for things like say a house or if they want to get married.

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    Quote Originally Posted by alpha0ne View Post
    butbutbutbut.............how can you expect the younger gen to dabble in the dark arts of vehicle mechanics ???..........unless said work can be achieved by fiddling with the touch screen ??
    Only on last Night NEWS, The new reporter reported that there is a alarming shortage in Australia of Electrician and Mechanics and the reason is the young today dont want to get their hands dirty

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