Hi. Very new to both IGO and this forum but hoping that someone can steer me in the right direction.

Here is the crash.log of my unit. I have deleted the save folder as well as tried different versions. They all seem to do exactly the same thing. Earlier versions seem to go through the startup process until it gets to language choice and then they restart. Later versions just say it's loading and then restart. Haven't got to any screen past the splash intro.

------------------ Crash Log Begin -------------------


Current System time: "2007-12-31 16:00:31"
Build version: 9.6.13.405512
Build configuration: Product--ARCHFAM
OS version: 6.0

Uptime: 0 h 0 m 2 sec 0 msec

Memory Stats:

FreeMemory: 127 MB, 820 KB, 0 B
TotalUseableMemory: 129 MB, 0 KB, 0 B
MaxMemory: 129 MB, 0 KB, 0 B
ReservedMemory: 1 MB, 0 KB, 0 B
ActualCacheSize: 0 MB, 0 KB, 0 B
GarbageSize: 0 MB, 0 KB, 0 B


Exception: 0xc000001d
At address: 0x00923028
0x00923028 (A)


WinCE CallStack snapshot (function names unknown - map file \Storage Card\IGO\Primo.map not found):

0x4002961c (A)
0x00012004 (A)
0x000115dc (A)
0x0001178c (A)
0x00011874 (A)
0x006fc354 (A)
0x40076b00 (A)
0x40058454 (A)
0x40052624 (A)
0x4002a8b0 (A)
0x4002aba0 (A)
0x40052724 (A)


Error message:

The application failed to start last time. Do you want to reset to factory defaults and lose all your POIs, tracks and settings?


Global status:

bInFocus: 0
bMouseDown: 0
bInLogic: 0
bInRender: 0
CurrentState[128]:
GPS Pos: (0.000000,0.000000)
Camera: pos0.000000,0.000000) rot:0 persp:0 zoom:0.000000 eng=0)


------------------- Crash Log End --------------------
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Where do I start?