Asking for photos seems to be the latest trend when you get something that's nothing like you were expecting.
Last couple of times I've refused telling them I don't have a camera, and if they're willing to provide me with one I'll send them photos, no takers so far.
Get onto the Ebay's live chat & explain the situation, have the necessary link(s) etc. handy for when they ask.
They have been very good over the last couple of years helping me with similar issues to what you describe.
And every single time they've organised the refunding of my money without me having to send the garbage back.
Bookmarks