Hi All
I am having 15kw of solar installed (has been installed and is now waiting on the 3phase connection.
this is where all the problems started.
the connection request has come through and they have then turned around and said that a network upgrade is required and i have to pay for that.
this has been escalated to the ombudsmen, that went through to energex who then said I only have a single phase running down the street and they would have to do an upgrade to run 3 phase down the street. I was then told that there was three phase running down the street at the rear of the property and that i can actually request a connection to that instead.
I have had an electrical contractor come out to quote me to do what is necessary to connect me to the rear. ($3000 worth of work) but he then checked the front pole and found that there was indeed 3 Phase running down the street and it was a fairly new cable and said it was a 3phase twisted bundle. ( i remember energex came out last year and parked my car in so i couldn't go to work while they replaced the lines. when i asked the workman what they where doing they said they are replacing the lines, they have clearly replaced the single phase with 3 phase while doing it) the electrician then followed the cable up the street (small dead end street and the cables only run across 3 poles before reaching the end of the street.)
he found it connects to the 3 phase lines on the street leading into my street they then run up the road and run past the rear street entry where they are also connected to the poles running down that street, he said there is no reason to connect to the rear of the property when the front goes to the same place.
To me it sounds like energex has lost the paperwork surrounding the upgrade that was already performed and they are trying to get me to pay them $7000+ for them to come out and realise its already done then say job done.
I have photographic evidence that there is 3phase running there see below.
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