(Rude word) Apple!!!!

[lsemmens]

I'm trying to reset my late wife's ipad. I get through everything until it wants to send a code to her phone which was disconnected some six months ago. I jump through the bloody hoops for an alternative and it tells me my apple ID is locked, HOW THE (#$%^&*()*&T^R%$#@) can I reset it???????? Yes I have all the appropriate passwords, AND the phone number, but that phone is no longer active!

[wotnot]

Best advice I can give you is SouthPark series 15, episode 1 - HumancentiPad =)

[fandtm666]

if there is an apple store nearby go and see them with the paper work , otherwise
you will have sweet fk all chance.

[lsemmens]

if there is an apple store nearby go and see them with the paper work , otherwise
you will have sweet fk all chance.

Apple stores are few and far between in my area. I shall have to wait until I head to the big smoke again.

[peteramjet]

Unfortunately I went through this same process recently in similar circumstances.

I had all the relevant documentation and Apple were very helpful, however the best they could do was reset the device so it could be set up as a new device.

Unfortunately there was no way for them to recover or provide the password to the device, nor the password to the iCloud account. As such I could not recover anything from the device (or in the cloud) that was not backed up elsewhere.

May I suggest calling them first before you make the trek to the city to find a store. They will outline exactly what they can (and cannot) recover.

[shred]

if there is an apple store nearby go and see them with the paper work.

Yes. Had a work iPad that was locked and its user had long since left the organisation. We had the invoice it was bought on and access to the online account, but couldn’t unlock it. The local Apple reseller reset it to factory defaults and unlocked it.

[lsemmens]

That is exactly what I am looking for. resetting to factory default.

[efab]

try this it worked for me on any ipad

[lsemmens]

Thanks efab will attempt that a little later.