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Thread: Getflix Support: Not in your lifetime it seems

  1. #1
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    Default Getflix Support: Not in your lifetime it seems

    (Rant begins)

    Back in April 2016 I took advantage of a Getflix lifetime account offer. Everything went along swimmingly until about the middle of 2017 when I forgot my password.

    No problem contact Support and the matter will be resolved. In my dreams. Eventually with much to-ing and fro-ing I received an email from them asking for a photo of my driver's licence. It and my bank details stay in my wallet. After trying every password that I could ever remember I eventually kicked the proverbial goal. Very quickly changed it to one that I would not forget.

    Once again everything went along swimmingly until recently when I tried to log in only to be greeted by a pop-up stating that my account had been disabled.

    Once again contact Support to sort it all out. Deja vue! Despite me stating that the login email address was not current they are still 'talking' about sending an email to the old address and the usual to-ing and fro-ing.

    The following is the latest email:

    "Hello xxxx,

    Thank you for your message.

    Accounts can get disabled if the email server stops responding for security reason. Looks like this is what happened on this account.

    We need some kind of verification of the ownership otherwise we can not change other account details with a request coming from different email addresses.

    We can verify ownership with the following information:

    - ID information matching with the account owner details in our records
    - Paypal or credit card information match with the payment service
    - PayPal subscription ID information or Promo code information matching with the account.
    - Request coming from the same email address of the PayPal account.

    Please let me know if there is anything further I can do to help " (Love the smiley!)

    This morning I was able to find and email the details of the Paypal transaction. Nothing yet.

    It is often joked that trained monkeys populate call centres, etc. I have come to the conclusion that the Getflix Support Centre does not even have that level of intelligence.

    I have asked very specific questions that have remained unanswered.

    Getflix Support simply consists of a random email generator, click, click, click, send.

    If I am not who I say I am why would I be concerned if another person's Getflix account was disabled?

    If I am not who I say I am how would I even know that the other person's Getflix account was disabled?

    I feel better now.

    (Rant ends)
    Last edited by Guiseppe; 12-03-21 at 08:25 PM. Reason: Spellig errors.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    Quote Originally Posted by Guiseppe View Post
    (Rant begins)
    Getflix Support simply consists of a random email generator, click, click, click, send.
    (Rant ends)
    They might well be using some sort of “AI” system for email support that siezes on key words and picks a reply from a list of frequently asked questions. I’ve had some truly bizarre support email replies that couldn’t even be blamed on English language difficulties.

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  • #3
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    This is what I have been dealing with. This was the online chat of a few minutes ago.

    "xxxx
    My account has been disabled
    Chat started
    Nicklaus E. A. | L1 Support joined the chat

    Nicklaus E. A. | L1 Support
    Okay, can you send this concern to support@getflix.com.au and I will ask our subscriptions team to look into this matter and so that we can get back to you easily for updates. We apologize for the inconvenience.

    xxxx
    I have already done that with absolutely zero, repeat zero satisfaction. That is why I am now chatting

    Nicklaus E. A. | L1 Support
    we do apologize for cases like yours the team above handles the case

    xxxx
    The responses to my emails appeared to be randomly generated and bore no real resemblance to answering my concern. I repeat they era a complete waste of time.

    Nicklaus E. A. | L1 Support
    please send an email and I shall make a follow up

    xxxx
    To whom? If support I know I will get no satisfaction

    Nicklaus E. A. | L1 Support
    To our level 2 that can check the case

    please submit the email

    xxxx
    What is the email address? I feel that once again I am simply getting the run around. Why not connect me with someone who can actually make some decisions and give me some satisfaction?

    Nicklaus E. A. | L1 Support
    still the same email address as above

    but will be routed to the team

    xxxx
    I have been through all this before. As youcan probably tell I am getting more and more exasperated at the semmingly lack of desire to give customer "Support"

    Nicklaus E. A. | L1 Support
    we do apologize it is how we process concerns like this

    if there were any other options we will proceed but for cases like this

    Okay, can you send this concern to support@getflix.com.au and I will ask our Network team to look into this matter and so that we can get back to you easily for updates. We apologize for the inconvenience.

    xxxx
    The time is long overdue that you improved your system/attitude.

    Nicklaus E. A. | L1 Support
    please submit the email and we will do a follow up

    xxxx
    As I asked before simply connect me with some one who can actually make a decision and deliver some customer satisfaction.

    Nicklaus E. A. | L1 Support
    and that would be the team above as previously mentioned

    xxxx
    God help us all!!!!!!!!!!!

    I should add that I am waiting on response from them . I have already given them some information which should have been sufficient to progress my request but nothing.

    Nicklaus E. A. | L1 Support
    Yes we do understand that a follow up will be needed

    for us to ask the team whats the current update of your case

    xxxx
    Why has there been no response to my emil giving the information they requested?

    Nicklaus E. A. | L1 Support
    We dont have any updates from them as wqe speak hence the need for a follow up on your case

    xxxx
    If I have to deal with "Support" then I will die from old age before I get satisfaction

    By the way at the top of this pane it says 24/7 Live Support so why am I not getting any?

    Nicklaus E. A. | L1 Support
    okay we are 24/7 live support on chat

    I had a work sched last time from 6pm to 2am

    and my pals have the 2 am to 10 am and rest of the schedules are filled up on

    xxxx
    I despair that my problem will ever be resolved

    How do I contact the "Live Problem Resolution" people?

    Nicklaus E. A. | L1 Support
    You are on that live chat team

    xxxx
    Yes but where is the problem resolution?

    Nicklaus E. A. | L1 Support
    Yes we do understand that a follow up will be needed
    for us to ask the team whats the current update of your case

    xxxx
    I have alreadfy sent numerous emails without out satisfaction. Are you really sayning that I go through all that useless hoo-ha again?

    Nicklaus E. A. | L1 Support
    We do apologize that is the process we have for this

    xxxx
    Why is it so difficult to connect me with some one who can make a decision and resolve my problem then we can all enjoy the rest of our day?

    Nicklaus E. A. | L1 Support
    we do apologize for cases like yours the team above handles the case

    xxxx
    If that is the case then my problem will never be resolved!!!

    Nicklaus E. A. | L1 Support
    Is there anything else that I can help you with?

    xxxx
    Yes. Connect me with some one who can make a decision

    Nicklaus E. A. | L1 Support
    we do apologize for cases like yours the team above handles the case

    xxxx
    Am I chatting with a real person or someone/thing tapping on a keyboard

    Nicklaus E. A. | L1 Support
    Yes a real person.

    xxxx
    Please please help me

    Nicklaus E. A. | L1 Support
    Hir let me spell here incorrecly to prove that error

    we do apologize for cases like yours the team above handles the case

    xxxx
    Why do you keep repeating that phrase then?

    Nicklaus E. A. | L1 Support
    that is the process we have

    xxxx
    As I said it is long past its overhaul date then

    Nicklaus E. A. | L1 Support
    then please submit a new email so we can follow up

    xxxx
    I have no faith that I will get satisfaction even if I do.

    The reason that I asked if you were a real person is because the responses to my emils certainly indicate that they are not wriiten by a real person. Each response is "signed" by someone/thing different so no continuity

    Is it possible to actually speak on the phone with someone?

    Nicklaus E. A. | L1 Support
    the only options we have are chat and email

    xxxx
    Oh Dear!

    It would save everyones time if you had on your website "This service is provided without any support"

    Nicklaus E. A. | L1 Support
    We shall make note of that and inform the team regarding that suggestion

    Is there anything else that I can help you with?

    xxxx
    Thank you. I have done my best.

    Nicklaus E. A. | L1 Support
    If you need further assistance, please do not hesitate to ask.

    Have a great one and keep safe!

    Your feed back is important to us, please don't forget to leave us some feedback, comments or suggestions.

    xxxx
    It would be unprintable!"
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    I can see only two choices
    Prozac to tolerate them or viagra to do the other thing which seems a better result with a satisfactory result lol
    reject religion for the planets safety

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    Haha, this does not at all surprize me... when I saw this ;

    Getflix is a brand of Digiport OU.

    Suite 9, Ansuya Estate
    Revolution Avenue
    Victoria, Seychelles

    I immediately recognized the place Seychelles as being ;


    Once a colony of the United Kingdom, Seychelles is an archipelago of islands in the Indian Ocean that has about 2.5 times the area of Washington, DC.

    The island nation made headlines in 2018 for being the setting of a mysterious alleged meeting between a Trump-linked private security entrepreneur, a Russian CEO, and a representative of the United Arab Emirates, which was investigated by Robert Mueller as part of the Trump-Russia investigation. Seychelles was one of 30 countries blacklisted as a tax haven by the EU in 2015, but it was later moved to the “grey list” after making some tax reform commitments.



    LOL... so...you're dealing with a company (getflix), which is a subsidiary of another company (digiport), operating in a tax haven, in a county unaligned with many global laws, which is involved with streaming content, over VPN services, said content which is normally (some might read 'legally'), not available in our locale (AU)....??....seriously?

    I wouldn't have anything to do with such a setup, and knowing this much, and I wouldn't expect any sort of businesslike, professional service or support, and the fact they seem so non-forthcoming, would allude back to the shady area of VPN services they're involved with, set up by some rich fukkas looking to make some easy money. B^) It's usually a dead give-away when a business/company/site do not disclose -any- contact phone number(s), and to some people (mostly those who own the copyrights of movies/multimedia deemed not available in AU), would likely construe something like 'you have been paying the getflix pirates' ...I really do think you're getting what you paid for here =)

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    So VPN providers are OK then?
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    Quote Originally Posted by Guiseppe View Post
    So VPN providers are OK then?
    Another BURNT Getflix lifetime subscriber here....

    I use DNS4Me works for most things inc BBC and Amazon US.

    VPN for Netflix.

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    It took a lot of effort but eventually I now have Getflix working to my satisfaction.

    Persistence does pay off!
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

  • #9
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    Sound like the same people from Telstra tech support.

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    Quote Originally Posted by Guiseppe View Post
    It took a lot of effort but eventually I now have Getflix working to my satisfaction.

    Persistence does pay off!
    How did you get it working? VPN or? What device(s) do you have Netlfix working on? It's been a while since I've messed with DNS fixing and am still with Getflix on a lifetime *cough NOT *cough membership.

    Using Nvidia shield and Mibox.

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    Explaining each step of what I wanted in words of one syllable and three letters eventually paid off.

    Not interested in Netflix.

    Works on all devices I have - 2 TV boxes, tablet and PC.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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