Actually scratchie you CAN measure the distance using an OTDR (Optical Time Domain Reflectometer) but only as far as the last optical connection. I spent a couple of days sitting on the side of the road with one, whilst the blokes a couple of ks down the road repaired the light pipe that had been found by a mechanical cable locator. (Back hoe to the uninitiated) It identified the fault to the nearest metre. Anyway, this is irrelevant to you problem at hand. Offer to cancel your service a move to another provider. That will, at least, prove the nbn connection.
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