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Thread: ebay mark as dispatched when not sent

  1. #1
    Premium Member bazzy's Avatar
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    Default ebay mark as dispatched when not sent

    Hi All

    Is there some way we can report the practice many sellers are getting into of Marking items as dispatched to cheat their obligation surrounding dispatch timing? i have yet again had a situation where i have purchased an item fairly expensive item. then within a day or two they marked it as dispatched, even gave me a tracking number.

    I waited about a week and a bit still no updates on the tracking just marked by aus post that it had not been picked up. then on sunday i got a refund saying "out of stock"

    how can they be out of stock if they already dispatched it? obviously they didn't dispatch it when they said they did they just marked it dispatched and then blame Australia post for it taking so long.

    In this instance i feel i should be able to make a complaint to ebay against this seller for marking it as dispatched when it had not been.

    I suspect a lot of businesses do this and just blame Australia post.



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  • #2
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    Guiseppe's Avatar
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    Default

    I am in the same situation. Meant to arrive, at the latest, 24 Nov. but nothing showing on the tracking number.

    Have notified the seller that I want a refund. If no joy there i will escalate the matter to eBay and PayPal.

    Then leave appropriate feedback!!
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