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Thread: Optus 4G Home Internet Plan - What a scam.

  1. #21
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    Quote Originally Posted by hoe View Post
    (a) Find a friends address who does qualify and use their address....

    (b) Unlimited fttn 50/20 with someone like superloop will be cheaper and better.....

    usages.kangaroos.sound

    (a) Been there done that. None have "availibility".

    (b) Only the unlimited part would be better - I am in a fixed wireless area.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."



  • #22
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    Telstra 400gb plan or starlink......

    Uniti fixed wireless?

    usages.kangaroos.sound
    Last edited by hoe; 06-04-22 at 06:02 PM.

  • #23
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    I am getting good speed, etc. with my M1 setup so am rather loathe to try something else.

    Everything is good - I simply want the 500GB data allowance ...
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

  • #24
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    Belong have a data sim plan 500gb...

    Telstra network....


    usages.kangaroos.sound

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    I appreciate you hanging in there.

    The Optus deal is unbeatable as far as I can see - that is why I am so ..
    Last edited by Guiseppe; 06-04-22 at 06:48 PM.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    Quote Originally Posted by Guiseppe View Post
    The Optus deal is unbeatable as far as I can see - that is why I am so ..
    Plenty others at, near or better priced than Optus.
    - TPG, unlimited, $54.99
    - iiNet, unlimited, $59.99
    - Vodafone, unlimited, $60
    - Southern Mobile, 200GB, $50

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    Guiseppe (07-04-22)

  • #27
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    Quote Originally Posted by peteramjet View Post
    Plenty others at, near or better priced than Optus.
    (a) - TPG, unlimited, $54.99
    (b) - iiNet, unlimited, $59.99
    (c) - Vodafone, unlimited, $60
    (d) - Southern Mobile, 200GB, $50
    (a) Speeds up to 20Mb/s
    (b) Speeds up to 20Mb/s
    (c) Speeds up to 20Mb/s
    (d) $/GB much higher
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    Quote Originally Posted by Guiseppe View Post
    Do my simple experiment for any address and the message will be the same.

    Strange that almost 100% of Australia is "too congested."
    Where do you get that from? What research have you done? My address doesn't comply with your assertion.

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    Quote Originally Posted by jgm View Post
    Where do you get that from? What research have you done? My address doesn't comply with your assertion.
    OP hasn't disclosed their location so we're grasping at straws -- I also found plenty of address/areas where the optus deal of 4G home internet is available.

    The internet speed guarantee is actually under the governance of the ACCC --> &&

    Optus is under no obligation to disclose speeds unless you ask ; if you ask they must provide accurate, non-misleading quotations of expected speed performance...blablabla...a fun read.

  • #30
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    Quote Originally Posted by wotnot View Post
    The internet speed guarantee is actually under the governance of the ACCC -->(a) && (b)
    (a) Refers to NBN
    (b) Refers to Fixed Wireless

    neither is applicable to 4G

    How many times do I have to repeat myself - Read the following and digest its meaning

    From an earlier post which was copied from the Optus website:

    The main difference between the two products is the location they're intended to be used in. Typically, Mobile Broadband is for customers who want internet on the go, whereas 4G Home Internet is intended for use at home or in the office. and highlighting

    Both services operate over the Optus 4G Network. Speeds can vary across the Optus 4G Mobile Network and will depend on several factors such as congestion, location, local conditions, hardware, software and general internet traffic.

    Therefore there is no guarantee of speed ...

    I am not expecting a guarantee of speed - I know what I am getting now and am quite satisfied with it.

    All I want is Optus to cut the bullshit and sign me up for their 4G Home Internet Plan.
    Last edited by Guiseppe; 07-04-22 at 12:25 PM.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

  • #31
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    those links apply to all fixed broadband, regardless of the technology or company....

    you are not grasping the fact that even though 4g home internet is using the 4g 'mobile' service it is classed as a fixed line service when used in accordance with their terms.

    therefore it must adhere to the rules regarding speed guarantees for a broadband service, thats why they dont offer it in areas where the network is already congested or, it would seem, suitable nbn services are available.

    optus 4g mobile service is a mobile service and does not have to comply with these speed guarantees.

  • #32
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    Quote Originally Posted by hoe View Post
    those links apply to all fixed broadband, regardless of the technology or company....

    you are not grasping the fact that even though 4g home internet is using the 4g 'mobile' service it is classed as a fixed line service when used in accordance with their terms.

    therefore it must adhere to the rules regarding speed guarantees for a broadband service, thats why they dont offer it in areas where the network is already congested or, it would seem, suitable nbn services are available.

    optus 4g mobile service is a mobile service and does not have to comply with these speed guarantees.

    Kudos for spelling that out...I managed to hoist a query ticket on this anyhow, just the 'tell me why is it so?' angle when I found 2 addresses, both in the optus 4G coverage area but < 1klm apart, one passed 4G home internet 'SQ' check the other not...

    ...the 'SQ' check...service quality...applies as much to the towers as it does to the 4G modem end-point...so..the towers themselves have a primary purpose of providing 4G mobile services, and if they become congested, this traffic is prioritized over fixed/home 4G internet services, and you end up with a shit service that 9/10 seem to complain about being crap on reviews =) Why is this so?..4G mobile services are more important than web browsing generally speaking (000, other emergencies). Some towers require a network upgrade (bigger pipes) + the 5G radio hardware. Quote..."I imagine many areas will end up with 5G hardware deployment, but won't initially be offering 5G home internet services until the required networking upgrade is completed." Sounds real to me...

    ...when boiled down to a tintack question of "So basically, 2 close-by locations (or any location), may or may not offer 4G home internet, depending on which tower the fixed location modem is connecting to?", and the reply was a curt "Yes, that is correct."

  • #33
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    I can get it at work, not at home.
    1km apart, same tower, different cell.

    My work area is surrounded by a minesite, no houses at all in this direction and is classed as a low grade fttn nbn area.

    usages.kangaroos.sound

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    Quote Originally Posted by Guiseppe View Post
    (a) Speeds up to 20Mb/s
    (b) Speeds up to 20Mb/s
    (c) Speeds up to 20Mb/s
    (d) $/GB much higher
    Optus limits you to 1.5Mb/s once you reach your limit, so worth considering.

    Spintel do a (up to) 100Mb/500GB plan for $49.95p/m. If speed if what you are after (even though there is no way it’s guaranteed on a 4G connection) that may be suitable.

  • #35
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    I have just had an online chat but unfortunately for what reason I am unable to copy the chat so all on this forum can see.

    I asked if Optus do not have to guarantee 4G Home Internet speed. Answer: Yes.

    Later on in the chat I asked the agent to confirm that Optus does not have to guarantee speeds. Answer: Yes

    I said I would really like to be signed up for the 4G Home Internet Plan. Answer: I understand but there is no internet.

    Until someone from Optus comes on this forum and explains exactly why I do not have 4G Home Internet availability I stand by my original statement, "The Optus 4G Home Internet plan is a scam."


    Note the word "I".
    Last edited by Guiseppe; 08-04-22 at 11:44 AM.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

  • #36
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    TL;DR Optus does not have to guarantee 4G Home Internet speed.

    The following is the exact transcript of my online chat except that my name and address has been removed.

    Hi! Welcome to Optus, I’m the Optus Assistant. Thanks for checking out our 4G Home Internet solution.

    Getting connected is really easy. Tell us what you need, and we’ll be happy to help.
    You
    at 11:14, Apr 8:
    Hi my name is (my name).
    Info
    at 11:14, Apr 8:
    Thanks for messaging us.

    To protect your privacy, please close this window when finished. Learn more: optus.com.au/privacy.

    Feel free to enter as much detail as you can and you’ll be connected to one of our experts shortly.
    Info
    at 11:14, Apr 8:
    You are now connected to Julius in our Sales Team who is looking into your request and will reply shortly.
    Julius
    at 11:14, Apr 8:
    Thank you for messaging Optus, I am more than happy to assist you today, can you please tell me a little more about how I can help you?
    You
    at 11:15, Apr 8:
    Regarding 4G Home Internet - do Optus have to guarantee download and upload speed?
    Julius
    at 11:15, Apr 8:
    I will help you with that may I know do you have Optus account currentyl?
    You
    at 11:16, Apr 8:
    No. I am interested in Home Internet but am concerned with possibla speed problems hence my question.
    Julius
    at 11:17, Apr 8:
    As for 4G we can not assure about speeds in 4G.
    You
    at 11:18, Apr 8:
    That applies to Home Internet as well?
    Julius
    at 11:20, Apr 8:
    Please help me with your address I will check with it.
    You
    at 11:22, Apr 8:
    Before that - speed cannot be guaranteed for 4G home Internet?
    Julius
    at 11:23, Apr 8:
    Yes that's correct?
    You
    at 11:24, Apr 8:
    Ok (my address)
    Julius
    at 11:24, Apr 8:
    So you don't have Optus account currently is that correct?
    You
    at 11:25, Apr 8:
    Yes.
    Julius
    at 11:27, Apr 8:
    Before I can open your account, I'll need to identify you first. So that I can send through the relevant ID form, can you please confirm if this is a business or personal account? If business, please advise if it is a Sole Trader or Company account.
    You
    at 11:27, Apr 8:
    Does that mean I can be signed up for the $g Home Internet plan?
    You
    at 11:28, Apr 8:
    4G
    Julius
    at 11:29, Apr 8:
    I need to open your account and check can you please confirm if this is a business or personal account? If business, please advise if it is a Sole Trader or Company account.
    You
    at 11:29, Apr 8:
    I do not have an Optus account.
    Julius
    at 11:30, Apr 8:
    Okay I will check with it.
    Julius
    at 11:31, Apr 8:
    Did you had Optus 4G previously?
    You
    at 11:32, Apr 8:
    No.
    You
    at 11:32, Apr 8:
    Optus 4g account you mean?
    Julius
    at 11:32, Apr 8:
    I mean did you had 4G Internet previously?
    You
    at 11:33, Apr 8:
    My wife has 4G phone.
    Julius
    at 11:33, Apr 8:
    Okay may I know who is your mobile service provider currently?
    You
    at 11:34, Apr 8:
    Moose.
    Julius
    at 11:35, Apr 8:
    May I know how much you are paying in Moose and what are the inclusions.
    You
    at 11:35, Apr 8:
    No.
    You
    at 11:35, Apr 8:
    I want 4G home Internet.
    Julius
    at 11:36, Apr 8:
    I understand as if you get the mobile information I can get some help in it.
    You
    at 11:36, Apr 8:
    Please concentrate on signing me for 4G home Internet.
    Julius
    at 11:37, Apr 8:
    As 4G is not available at the moment for your address.
    You
    at 11:38, Apr 8:
    How then does my wife's phone work perfectly?
    Julius
    at 11:40, Apr 8:
    Yes phone and home Internet is two different things.
    Julius
    at 11:41, Apr 8:
    You can get 5G mobile sim too to your address as we have discount on it too.
    You
    at 11:41, Apr 8:
    Can you explain the difference between phone and home internet?
    ulius
    at 11:42, Apr 8:
    As phone depends on the network and you can carry everywhere and use where the network is usable and for Home Internet it should be serviceable to your address.
    You
    at 11:43, Apr 8:
    I thought the 4G network was the same everywhere.
    Julius
    at 11:44, Apr 8:
    No it depends as you can go with mobile sim plan to your address.
    You
    at 11:44, Apr 8:
    That still uses the 4g neteork doesn't it?
    Julius
    at 11:45, Apr 8:
    Yes it will be you can use 4G for mobile to your address but not Home Internet.
    You
    at 11:45, Apr 8:
    Why is that?
    Julius
    at 11:46, Apr 8:
    As it should be serviceable in our account to move further.
    You
    at 11:47, Apr 8:
    What does that mean?
    Julius
    at 11:47, Apr 8:
    I mean we cannot process for 4G Internet as of now.
    Julius
    at 11:47, Apr 8:
    As we are from sales team we don;t have the information about when it will be serviceable to your address.
    You
    at 11:48, Apr 8:
    OK Thanks Julius.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

  • #37
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    Julius
    at 11:47, Apr 8:
    As we are from sales team we don;t have the information about when it will be serviceable to your address.
    Which is exactly why with online chat I had to get transferred 3 times before I got to a tech with the knowledge --- you got played =) Your online chat session lasted 30-odd minutes....took me an hour and a quarter to get me satisfied with results.

    ...try there.... it'll be a waste of time, but if you feel you're not getting the truth from Optus, that's your next port of call..

  • #38
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    Why on earth do I bother ...

    (EDIT: If Optus have to guarantee 4G Home Internet speed be open about it like with NBN - include it on the webpage that advertises the 4G Home Internet Plan.)

    Until someone from Optus comes on this forum and explains exactly why I do not have 4G Home Internet availability I stand by my original statement, "The Optus 4G Home Internet plan is a scam."

    Note the word "I".
    Last edited by Guiseppe; 08-04-22 at 04:44 PM.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

  • #39
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    Lol, like some optus drone in India is going to know anything...
    .

    They have a script they stick to, any deviation from that and they make it up......

    I used mine at home for 6 weeks with no issues, looks like the only option for you is to find an address somewhere you can use.

    There would be no guarantee that they won't stop access from your cell sometime though.....

    usages.kangaroos.sound

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  • #40
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    Are you offering?


    (EDIT: Simple request:

    Post a link to the site that clearly states the guaranteed download/upload speeds of 4G Home Internet, or

    Post a link to a site where a x/yMb/s 4G Home Internet Plan is offered.)
    Last edited by Guiseppe; 08-04-22 at 04:43 PM.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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