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Thread: Optus 4G Home Internet Plan - What a scam.

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    Default Optus 4G Home Internet Plan - What a scam.

    Title says it all.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."



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    Quote Originally Posted by Guiseppe View Post
    Title says it all.
    Umm.. no, it doesn't.

    If you're going to start a thread, it needs more than just a title.

    EG: You need to post details about what your issue is.
    Please consider Premium Membership. Without Premium Member contributions Austech cannot operate.

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    Sorry mtv. I was somewhat ... when I posted the above.

    OK the details.

    I am looking for a plan that has a larger data allowance and came across the 4G Home Internet Plan. I found this site

    Clicking on the See Plans and then after entering my address I got this:

    Unfortunately 4G Home Internet is not available at your address.
    (My address appeared here) Change address
    But don't worry, you can still get connected to an Optus Mobile Broadband plan.

    There is a chat option. I asked why and was told that Home Internet was not available at my address. I said but I have 4G coverage. The response to this was Home Internet is different from 4G because "it comes from the street like electricity and gas".

    After quite some considerable time and after referring the person to and highlighting:

    Mobile Broadband vs 4G Home Internet

    The main difference between the two products is the location they're intended to be used in. Typically, Mobile Broadband is for customers who want internet on the go, whereas 4G Home Internet is intended for use at home or in the office. and highlighting

    Both services operate over the Optus 4G Network. Speeds can vary across the Optus 4G Mobile Network and will depend on several factors such as congestion, location, local conditions, hardware, software and general internet traffic.

    The response was that 4G Home Internet is not available at that address. We can offer you Mobile Broadband though and was given the plan details. Same data allowance but more expensive. Naturally I refused.

    The upshot from the online chat was that if your address does not show, on the Optus system, as having 4G Home Internet availability then there is zero chance of signing up for that plan.

    My belief is that the offer is set up to lure you in and then the sales team will sell you a more expensive product.

    So I am still looking for a data plan with 500GB data allowance, preferably SIM only and definitely with the Optus network ( I am happy with the speeds so why change?)
    Last edited by Guiseppe; 05-04-22 at 07:44 AM.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    My belief is that the offer is set up to lure you in and then the sales team will sell you a more expensive product.
    It is more likely, seeing as 5G is still being deployed, they aren't there yet...(bandwidth capability wise)

    edit: yes, 5G rollout and 4G intertwine at the deployment level =)
    Last edited by wotnot; 05-04-22 at 03:08 PM.

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    They won't offer a 'permanent' home broadband address where the network is congested as they can't guarantee speeds.

    If it is a ' mobile' service they don't have to guarantee speeds.

    I had the same issue, not available at my home address, but available at my work address. Same tower, different direction/cell.

    I had to go with optus, as telstra 4g barely tops 1mbps download here....

    I use it for camera access at my workshop/yard as I have moved the office to my house and moved my nbn service as well.

    I had to fight with telstra to get 100/20 as their system only showed my house address as being capable of 50/20 via fttn. Even though I already had a 100/20 connection on another pair syncing at 109/38 with superloop.

    Now with sos/roc enabled my telstra nbn is syncing at over 120/39......

    Speedtest just now, full 4g telstra signal in centre of Kalgoorlie....

    usages.kangaroos.sound
    Last edited by hoe; 05-04-22 at 03:44 PM.

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    There is no mention of speeds - just Home Internet.

    Again from their website:


    The easy home internet alternative

    Grab a great value 4G Home Internet plan with generous data and see how easy it is to get connected to internet in your home.

    There’s no waiting around for installation: just plug in the new WiFi modem we’ll send you and follow a few easy steps to get set up. 4G Home Internet will do the rest and connect your home to the Optus 4G Plus network.

    FFS. The only difference is the modem they supply and a more expensive plan for the Mobile Broadband.

    EDIT: hoe, your speed in your signature makes me envious.
    Last edited by Guiseppe; 05-04-22 at 04:46 PM.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    They have to guarantee minimum speeds for a fixed location plan , not for mobile plans....

    If they can't guarantee speeds at your home address then it's not available.

    usages.kangaroos.sound

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    That is only for NBN isn't? No mention of speed on the 4G Home Internet site, in fact as I posted above:

    Both services operate over the Optus 4G Network. Speeds can vary across the Optus 4G Mobile Network and will depend on several factors such as congestion, location, local conditions, hardware, software and general internet traffic.

    From their website.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    Any fixed address internet plan has to have speed guarantees, technology used is irrelevant...


    Mobile services don't.....

    Somewhere on the site a minimum speed will be listed.

    usages.kangaroos.sound

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    I have never, ever seen any mention of a speed guarantee.

    I propose a simple experiment if you have 4G coverage.

    1. Go to page
    2. Scroll down to "See plans"
    3. Click on it
    4. On the page that loads enter your address.
    5. Click check
    6. I suggest that in almost 100% of the time you will get a page that says "Unfortunately, 4G Home Internet is not available at your address."
    7. Enter the online chat and say that you would like 4G Home Internet.
    8. The Sales agent will ask for your address.
    9. Give it to the agent.
    10. The agent will check - the same site I assume as you did - and the agent will say something like "Sorry but 4G home Internet is not available at your address.
    11. Extremely strange!!
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    Quote Originally Posted by hoe View Post
    Any fixed address internet plan has to have speed guarantees, technology used is irrelevant...


    Mobile services don't.....

    Somewhere on the site a minimum speed will be listed.

    usages.kangaroos.sound
    From an earlier post which was copied from the Optus website:

    The main difference between the two products is the location they're intended to be used in. Typically, Mobile Broadband is for customers who want internet on the go, whereas 4G Home Internet is intended for use at home or in the office. and highlighting

    Both services operate over the Optus 4G Network. Speeds can vary across the Optus 4G Mobile Network and will depend on several factors such as congestion, location, local conditions, hardware, software and general internet traffic.

    Therefore there is no guarantee of speed ...
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    Exactly why they won't give it to you in your location, it's too congested.

    As I stated before, for an internet service at a fixed address they have to guarantee a minimum level of service, for a mobile service they don't..

    Whether it's nbn/4g/5g is irrelevant , if it's a fixed address.





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    Last edited by hoe; 06-04-22 at 11:51 AM.

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    "NBN Co said the SIP regime covers all NBN technologies including fixed wireless and Sky Muster satellites."

    4G Home Internet is not a "NBN technology" ...
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    Quote Originally Posted by hoe View Post
    Exactly why they won't give it to you in your location, it's too congested.

    Do my simple experiment for any address and the message will be the same.

    Strange that almost 100% of Australia is "too congested."
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    Until someone from Optus comes on this forum and explains exactly why I do not have 4G Home Internet availibility I stand by my original statement, "The Optus 4G Home Internet plan is a scam."
    Last edited by Guiseppe; 06-04-22 at 01:16 PM.
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    Like I said earlier, I have it at my work address. It's not available at my home address, same tower, different cell.

    My work address is basically surrounded by a mine site with no residences in this direction, so no congestion.



    usages.kangaroos.sound

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    Quote Originally Posted by Guiseppe View Post
    Do my simple experiment for any address and the message will be the same.

    Strange that almost 100% of Australia is "too congested."
    Really?

    My work address, where I have it....

    Speedtest has always been better than 50mbps download at that location.

    I suspect that if decent fttn or better is available then you won't get it...

    Is there no nbn at your address?

    Even crappy fttn would be better than 4g as a home connection...



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    Last edited by hoe; 06-04-22 at 01:45 PM.

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    Quote Originally Posted by Guiseppe View Post
    Do my simple experiment for any address and the message will be the same.

    Strange that almost 100% of Australia is "too congested."
    It's clearly stated in the product CIS - just because you live in a 4G area does not guarantee availability of 4G home internet;




    So no 'scam' there...next, availability...



    That's from an address citation close to Gosford, NSW ....I've found about 20 others in quick time......not seeing any scam here...

    SO...how did I find (more than) 20 locations that offer Optus 4G home internet?....well, that was the easy bit --- go search for reviews of this service, and many reviewers note their location....frigging rocket science!! =)

    NOW....the kicker is that 9/10 reviewers say it's shit service, and a total waste of money....so, why would one want this anyhow? 8)

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    Come on guys/gals. I am looking for realism here. I am in a 4G coverage area and my download speed is very satisfatory hence my desire for a larger data plan ...

    Finally if you cannot suggest something useful then please do not post anything. I am more than frustrated enough as it is!
    If Australia is a democracy why, then, is voting compulsory?

    "What has changed between the arrival of the First Fleet and today?"
    "Wearing leg irons is now not required."

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    Find a friends address who does qualify and use their address....

    Unlimited fttn 50/20 with someone like superloop will be cheaper and better.....

    usages.kangaroos.sound

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