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Thread: SelecTV Outage

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    Default SelecTV Outage

    Hello All,

    We are suffering an extended outage on our Napa uplink due to storm in the US west coast. This has been raging for about 8 hours so far and we have no clue when it will abate. Apparently, there has been major disruption to the US domestic TV services.

    This only affects one of our three transponders. This transponder carries the Discovery package and most of the Spanish and Italian channels.

    Sorry about the outage, but there is nothing that can be done until the weather clears.



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    Senior Member global88's Avatar
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    LOL just looked back at the last 3 threads.....
    Thanks, explains everything but one. Why just one transponder? Is that one only beamed up from the US?

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    Quote Originally Posted by global88 View Post
    LOL just looked back at the last 3 threads.....
    Thanks, explains everything but one. Why just one transponder? Is that one only beamed up from the US?
    Somtimes ( about 15 a year ) when we get the a wee storm over Taiwan with 300mm of rain per hour customers call and ask if there is anything wrong with the signals lol.

    Actually I use 1.8m solid dishes in 56dbw beams so rarely ever drop out except for electrical storms.

    Must be a whopper of a storm over there Mr Select TV. Thank god for Force Majure in contracts.... at least in all of mine lol


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    Pity this info is not on the Selectv.com.au www site.

    Here is what I just did:
    1) Noticed my Discovery Package channels = No Signal
    2) visited selectv.com.au -> Help. Sniffed around and found nothing
    3) came here and mystery solved.

    Mr Selectv: Suggestion. Add an 'Network Problems' section to your help pages. Ideally - this is 100% empty. But on days like today - you could have something like your posting above. Don't call it Outages .. as most drongos would not know what an outage was.

    Or ...

    Scrolling banner on the outage info - as most idiots will not even read the help.

    This is what my VoIP provider does and i bet it stops a LOT of wasted help center calls.

    Rob

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    Senior Member Farmsky's Avatar
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    Default

    Still pretty on the West coast.

    But while the storm was severe and may have had some impact on signal strength, I'd take it with a grain of salt, particularly if it's still down. Up-links have modest AGC to combat rain fade.

    Although it may well have 'caused' some secondary failure.

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    Yes this was a ripper ........ longest weather related outage I can recall.

    The reason that it only affected some channels is that we use a distributed uplink architecture where we uplink one transponder load of channels directly from the US (Napa) to IS8 and the other two transponders come from Sydney. Saves a double hop over the Pacific. So, it was only the Napa uplink that was affected - Discovery and some Spanish and Italian channels.

    To give you some idea of the intensity of the storm, we use Intelsat's uplink which consists of a 13m antenna and 9 dB of uplink power contol margin (I believe, via a 2 kW KPA) - so for most of the outage the KPA would have been running at full power into a 13m antenna - enough to fry pigeons at 20 paces .....

    We got a message up on the IVR quickly but the web site was a little more difficult. We'll fix the web site but thankfully this is rare event.

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    Junior Member ozetek's Avatar
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    Default

    Quote Originally Posted by SELECTV View Post
    Yes this was a ripper ........ longest weather related outage I can recall.

    We got a message up on the IVR quickly but the web site was a little more difficult. We'll fix the web site but thankfully this is rare event.
    Thanks for the quick action with the IVR. This was most helpfull. Also appreciate the posts on this forum. WELL DONE SelecTV !!!

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