Nx domestic dial problem.
Having a problem with an Nx 8 dialing a mobile number on domestic dial format.
It has false alarmed once or twice & for some reason it continues to call the mobile over & over. Approx every 2 min until the guy comes home & disarms it.
I have programmed dial attempts to just 1 & also instructed him to press the * button between siren tones on his mobile to send kissoff but it still repeatable calls.
The siren only sounds once for the programmed 2 min & then nothing so i don't think its getting multiple activations.
Funny thing is when i test it, it only calls once.........why problems on false alarms ???
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I would be looking for loose wire, losse resistor on the zone, rat attack faulty PIR as if you have told panel not to send restores ,bypasses , system alarms the zone must be going into alarm regulary to send an alarm event to the dialler , maybe box tamper if you have used on board pins
by default programming the NX sirens only activate once per zone so if you havent altered this siren would sound only the once for the 2 minutes you quoted and then go silent
Take a look at function # 23.
Have you put a laptop on and checked the history?
Domestic dial blows, we won't do it. For that reason
Try programming the option communicator limited to once per zone.
Under system options.
Also, the DTMF tones on some networks are not what the panel is looking for, what carrier is the client with ?
So your saying even though the detector possibly has multiple activations the siren will only sound once for that zone.Originally Posted by Tastech
Will have a look at function 23, haven't connected the laptop but might do that as i have the DL900.
Enabled once per zone from the start.
Not sure what mobile carrier, what is good/ bad ?
DTMF tone are standard - what you will find are that some mobiles will not send the tone contiuously while ever the * button is depressed, what they actually do is abbreviate the tone length to the minimum that is required . This is usually less than the time required for the kissoff tone to be recognised & accepted. The next thing is that for domestic dialling the option to limit the comms attempts is not relevant , the dialling sequence is set elsewhere.Domestic dial blows, we won't do it. For that reason
Try programming the option communicator limited to once per zone.
Under system options.
Also, the DTMF tones on some networks are not what the panel is looking for, what carrier is the client with ?
Just reading #23 looks like its for bypassing zones during the exit delay, dial attempts is #10.
Funny thing is that ive never actually needed to kissoff an alarm with the * as setting dial attempts to 1 is all thats needed.
Today i set up another Nx8 with the same programming on my test bench & had no troubles with the multiple mobile calls so its either a program error somewhere or faulty panel......will find out.
Don't know what version you got there mate, for me its "Siren/Communicator attempt counter" very usefull for domestic.
You need to check the history with dl900, least then you will know if its multiple activations of a zone/zones or failure to see kissoff.
Stupid question perhaps but ADSL onsite?
EDIT: Also have you tried ringing clients mobile from the same line as alarm, does it sound funny/noisy, weird messages etc?
Never used that function but it reads -
"The number programmed in seg 1 will determine the number of alarm activations the nx will allow before bypassing all burglary zones that have tripped during the arming cycle"
To me that is about bypassing in the exit delay, maybe im missing something there.
I take it you need a 1 instead of the defalt 0.
ADSL filter installed, line clear as far as i know.......will check again.
No, it means if you have it programmed to say 6 it will alarm 6 times and dial client then it will bypass all zones untill it is disarmed.
I normally program it on domestic to stop a malfunctioning panel causing crazy dial outs. Or someone walking around will set off 6 zones then the client has his/her mobile back to call people.
Thats a strange one, might have a look at that one tomorrow.
I would be interested or would download history i still lean towards a zone problem as I stated, we have only a few panels on direct dial but havent had any multiple dial problems, I would be looking at a Zone having issues, intermittent connection , lose connection , faulty sensor, panel tamper connection to pcb board or tamper switch
Use the Limit communicator to once per zone
Simple and easy, works first go.
There is another option, limit commuinicator once per zone.
Thats what u want, one alarm per zone per arming to monitoring / mobile.
The idea of this option is to allow multiple zones to go through to a CMS in one arming cycle, but also have some prevention for a run away dialler.
E.G Programme a 4 in there, let's say you set off zone 1 & 2, 4 times,
the panel will bypass those 2 zones, leaving the others active & able to report and annunciate 4 times.. I believe when the zone bypasses it will report that event also.
OR
Feature 22, Segment 1 - Turn on option 6 (Siren limited to once per zone)
Feature 22, Segment 2 - Turn on option 3 (communicator once per zone)
Clean cut, sirens & comms once per zone only. Does not bypass the zones, but they wont go off again.
All wires terminated correctly, replaced the detector previously (no tamper used) & set for pulse count 3. Even programmed for twin trip with 1 min trip time.
Bridged out the det for now to determine if a det problem or panel/ cables.
Why do you mention panel tamper ?
*3 after an alarm always shows zone 3.
I programmed that from the start, thats why i was confused with the mob calls but only one siren activation.
Ill give it a few days to see if it settles down after disconnecting the detector.
Ok got it now, arming cycle = one arm/ disarm cycle......not thinking straight.
Want a bet, thats the whole problem.
Anyway, if i have any further probs after a default i will swap the PCB.
Why do you mention panel tamper ?
*3 after an alarm always shows zone 3.
sorry keystone you haddened mentioned before it was always zone 3 i was looking for other locations that would maybe cause an alarm when on domestic dial and on board panel tamper is one people dont always program not to report so i thought that might be something you needed to check.
Is he pressing and holding the * button for 5 seconds i have found u dont need to press it inbetween the siren tones just press and hold then hang up. also make sure he does have tones set on his phone keypad.
Make sure he is pressing and holding the * button for 5 seconds. i have found u dont need to press it inbetween the siren tones just press and hold it then hang up , also make sure he has tones on his phone keypad.
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