Talk to a small claims lawyer ~ you can't (and don't want to) cite detail in open forum. It's not so simple because any contractual obligations between yourself, the builder, and the local garage door company, may be beyond bunning's obligations ...ie; that is to say, if you uninstalled the motor unit and took it back to bunnings with valid sales receipts etc etc explaining it's dead and you want a replacement, they'd probably do RMA ~ the cost of uninstalling/reinstalling the unit, may be on you....but I'm no lawyer =)
Find yourself a good general purpose lawyer/firm that specialize in small claims (there's many out there). Often, they don't have to 'do' anything... and even though they might understand your consumer rights as well as you do, end of the day it's the difference between you (the customer) badgering with the merchant to honour return, and the merchant's office getting an email/letter with a law firm heading spelling out what ACCC guidelines and policies apply....and of course, all correspondences must be recorded in emails/letters, because anything else is about as useless as an odorless fart in a lift...so to speak 8)
Note I didn't say anything about it being cheap, you still might be talking about a one or two hundred dollar letter's worth of 'legal representation'....it sounds like a lot, but it's pretty good value if you ask me, because the effective equivalent is doing it all yourself, and jumping through all 'the hoops' as you put it, to claim/ensure your consumer rights. What you're paying for, is the letterhead, and the mind of your wig who knows about all the ropes.
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